Rude service but no refund

jking88_2

On the 7th December I went to the Grimsby store and bought a Zepad for £60 it didn't have any accessories just a 2 pin plug and an adapter, after charging it overnight the plug was warm to the touch the next morning and let off a burning smell, so I decided to take it to the store for a refund, after being told by Martin Sz after 3 hours of testing (do they really test it or just leave it laying around?) that they couldn't find anything wrong with the plug and that they cannot refund me when I spoke to Gordon the other manager of the shop he said he will see about getting my refund until he decided to change his mind after finding the results. Martin was rude to me telling me to describe the manager I spoke to that morning as he claimed himself he's also the manager, and said to me 'What kind of person leaves it charging overnight?' So I refused to back down and waited for Gordon and he said 'All plugs overheat' well if that was the case my TV and VirginBox would have not been working by now, rather than giving me a refund they told me to pick something else from the store, they didn't have any other tablets so I left with the only thing I could afford for that price was a mobile phone that I did not need.

Meadows

Some adapters do get quite warm when in use, the more the item gets used, the warmer the adapter may become. A relatively warm power adapter is normal, especially when the item is being used and the battery is being charged, however, if the adapter is quite hot, enough that it could hurt your hand after touching it for just a few seconds, this is a potential problem. An adapter that hot is a warning sign that something could be wrong with the adapter or the item.
So it could be that you adaptor was warm to the touch and has been tested and is okay.

arcon5

Not much you can do now you've exchanged it to a different product

keyser666

Meadows wrote: »

Some adapters do get quite warm when in use, the more the item gets used, the warmer the adapter may become. A relatively warm power adapter is normal, especially when the item is being used and the battery is being charged, however, if the adapter is quite hot, enough that it could hurt your hand after touching it for just a few seconds, this is a potential problem. An adapter that hot is a warning sign that something could be wrong with the adapter or the item.
So it could be that you adaptor was warm to the touch and has been tested and is okay.

Smell of burning is not the norm though is it

pka_2

jking88 wrote: »

On the 7th December I went to the Grimsby store and bought a Zepad for £60 it didn't have any accessories just a 2 pin plug and an adapter, after charging it overnight the plug was warm to the touch the next morning and let off a burning smell, so I decided to take it to the store for a refund, after being told by Martin Sz after 3 hours of testing (do they really test it or just leave it laying around?) that they couldn't find anything wrong with the plug and that they cannot refund me when I spoke to Gordon the other manager of the shop he said he will see about getting my refund until he decided to change his mind after finding the results. Martin was rude to me telling me to describe the manager I spoke to that morning as he claimed himself he's also the manager, and said to me 'What kind of person leaves it charging overnight?' So I refused to back down and waited for Gordon and he said 'All plugs overheat' well if that was the case my TV and VirginBox would have not been working by now, rather than giving me a refund they told me to pick something else from the store, they didn't have any other tablets so I left with the only thing I could afford for that price was a mobile phone that I did not need.

Someone will correct me if i'm wrong but I ddn't think you were alowed to sell products in the UK with 2 pin plugs

jb66

troll troll troll

keyser666

jb66 wrote: »

troll troll troll

Why would they be a troll?

melbell

keyser666 wrote: »

Why would they be a troll?

Unless you are part of the cliques or similar you are seen as a troll

pulliptears

pka wrote: »

Someone will correct me if i'm wrong but I ddn't think you were alowed to sell products in the UK with 2 pin plugs

You are wrong.

Items fitted with non-UK plug, e.g. a 2 pin Europlug may be supplied but only if they
have been fitted with an approved 3 pin conversion plug. The conversion plug must
enclose the fitted plug and must only be removable with the use of a tool.

From here: http://www.norfolk.gov.uk/view/ncc048437

Funnily enough my new Satellite box arrived yesterday with a 2 pin plug, and an adaptor.

flashg67

pulliptears wrote: »

You are wrong.



From here: http://www.norfolk.gov.uk/view/ncc048437

Funnily enough my new Satellite box arrived yesterday with a 2 pin plug, and an adaptor.

OP appears to indicate a seperate 2 pin adapter was supplied? If it had been supplied with an 'enclosed' converter, I would have expected it to have been described differently by the OP?