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Barclaycard PPI - Ombudsman Response

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Comments

  • Alpine_Star
    Alpine_Star Posts: 1,378 Forumite
    Part of the Furniture 1,000 Posts Name Dropper Combo Breaker
    dunstonh wrote: »
    Dont mix up commission with incentive based schemes.

    I'm not. Try reading my posts again.

    Like I said, financial incentives are the root cause of mis-selling - regardless of whether it is frontline staff or senior management who benefits.

    ''Poor training, inexperience and simple errors'' are just the means by which it's achieved.
  • [Deleted User]
    [Deleted User] Posts: 26,612 Forumite
    Eighth Anniversary 10,000 Posts Name Dropper Photogenic
    dunstonh wrote: »
    It is not the root cause.
    I agree. It's just one aspect of the whole PPI debacle.
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