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Tesco Finest Bathrooms - Help?
MetallicaFan85
Posts: 1 Newbie
Hi everyone,
Back in October myself and my wife decided to get our bathroom done. We had an appointment with a Tesco designer who was a very good CAD designer and a good salesman and we decided to go with them after the visit.
One of the things that was a major selling point to us was that the designer/salesman said the bathroom had a lifetime guarantee of "15-20 years" and that the guarantee was transferable if we sold the house during that period. This was one of our major reasons for choosing to go with Tesco.
Our installers were fantastic, we had a few problems along the way but any time there was an issue they rectified it quickly and did a really professional job. I've seen some other horror stories about Tesco Finest Bathroom fitters but Andy and Chris were brilliant so if you get them you won't have any problems.
The project manager on the other hand has been absolute ****e. Always said she'd call but never did, never accessible if you tried to contact them, never sent the things she said she would, utterly useless. We did ask for terms and conditions but never received them (but as we weren't shown any upon initial signup didn't think or realise this would be an issue). Another review said it was like their PM was on the moon, I would concur with this.
We were told by the designer that if we so chose to, we could withhold 5% of the final payment until everything was completed, which we did. After more than two months Tesco finally got round to chasing up for the last bit of the money, but we still hadn't received proof of our guarantee so we said when we get our proof you'll get your money.
We finally received the T&C's tonight and to say we were sold down the river is an understatement. The "lifetime guarantee" only applies to the "sanitary ware" e.g. the toilet bowl or the sink, whereas the actual installation is only guaranteed for 12 months. What's worse is that the T and C's explicitly state the guarantee is only valid for the original purchaser and is non transferable.
Whilst I accept this is somewhat our fault for not getting this in writing prior to signing up, the fact we've been bold faced lied to has made me really angry. Has anyone else got any experiences of this? I do not intend to give them their remaining 5% unless they cough up a guarantee in line with what was promised though I don't know how much of a leg I'd legitimately have to stand on with this. Does anyone have any experience, thoughts or advice?
Thanks
Back in October myself and my wife decided to get our bathroom done. We had an appointment with a Tesco designer who was a very good CAD designer and a good salesman and we decided to go with them after the visit.
One of the things that was a major selling point to us was that the designer/salesman said the bathroom had a lifetime guarantee of "15-20 years" and that the guarantee was transferable if we sold the house during that period. This was one of our major reasons for choosing to go with Tesco.
Our installers were fantastic, we had a few problems along the way but any time there was an issue they rectified it quickly and did a really professional job. I've seen some other horror stories about Tesco Finest Bathroom fitters but Andy and Chris were brilliant so if you get them you won't have any problems.
The project manager on the other hand has been absolute ****e. Always said she'd call but never did, never accessible if you tried to contact them, never sent the things she said she would, utterly useless. We did ask for terms and conditions but never received them (but as we weren't shown any upon initial signup didn't think or realise this would be an issue). Another review said it was like their PM was on the moon, I would concur with this.
We were told by the designer that if we so chose to, we could withhold 5% of the final payment until everything was completed, which we did. After more than two months Tesco finally got round to chasing up for the last bit of the money, but we still hadn't received proof of our guarantee so we said when we get our proof you'll get your money.
We finally received the T&C's tonight and to say we were sold down the river is an understatement. The "lifetime guarantee" only applies to the "sanitary ware" e.g. the toilet bowl or the sink, whereas the actual installation is only guaranteed for 12 months. What's worse is that the T and C's explicitly state the guarantee is only valid for the original purchaser and is non transferable.
Whilst I accept this is somewhat our fault for not getting this in writing prior to signing up, the fact we've been bold faced lied to has made me really angry. Has anyone else got any experiences of this? I do not intend to give them their remaining 5% unless they cough up a guarantee in line with what was promised though I don't know how much of a leg I'd legitimately have to stand on with this. Does anyone have any experience, thoughts or advice?
Thanks
0
Comments
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I'm not going to beat you within an inch of your life for proceeding with the work without having sight of the contract you have signed up to but.........
Frankly it was naïve to expect a workmanship guarantee for 25 years. The most you'll ever get is 1 or two.
A bald faced lie has to be executed with knowledge and you need to be careful using expressions like that as it could be seen as inflamatory and any goodwill you might hve coming your way could easily evaporate. Perhaps the salesman made a mistake, perhaps he misunderstood the question, perhaps he was BSing you because he didn't know. Too many ifs buts and probables TBH.
Contractually you may be on a sticky wicket withholding the retention over a paperwork dispute but only the contract will tell us that. You are already in a weak position regarding the contract as its more than possible that any promises etc made precontract are superceded by whatever is in the contract.
Meanwhile I'm off to Next to get some groceries for tomorrow.
CheersThe difference between genius and stupidity is that genius has it's limits. - Einstein0 -
Renault also do a good line in carpets and soft furnishings while British gas sell lovely cup cakes.
Think about it.Eat vegetables and fear no creditors, rather than eat duck and hide.0 -
Naive or not, you accept what you're told if it's your first time doing something like this, or if you've experience of the trade.
No matter how this pans out in the end, you've got a valid reason for a formal complaint about the process at the very least. We all know about mis-selling of certain things (PPI for example) but unless people fight the system nothing will happen.
Good luck for the rest of the adventure!0 -
Naive or not, you accept what you're told if it's your first time doing something like this, or if you've experience of the trade.
No matter how this pans out in the end, you've got a valid reason for a formal complaint about the process at the very least. We all know about mis-selling of certain things (PPI for example) but unless people fight the system nothing will happen.
Good luck for the rest of the adventure!
But it is highly naive to get a company to fit a bathroom just because they make a nice chocolate mousse.Eat vegetables and fear no creditors, rather than eat duck and hide.0 -
If somebody from B&Q told me they could make me batch of cakes, I would expect them to do it regardless of their profession. If they say they're going to do, I expect it done.But it is highly naive to get a company to fit a bathroom just because they make a nice chocolate mousse.0 -
As with the Kitchens, Tesco's bathrooms are effectively Mark2 with Clubcard points. See the various Tesco's kitchens threads for details.....0
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poppellerant wrote: »If somebody from B&Q told me they could make me batch of cakes, I would expect them to do it regardless of their profession. If they say they're going to do, I expect it done.
But if B & Q started offering a cake decorating service I wouldn't be rushing to order my wedding cake from them because I wouldn't naively believe that this was their area of expertise.Eat vegetables and fear no creditors, rather than eat duck and hide.0 -
and I can't think of one earthly reason why you should contemplate doing so.
CheersThe difference between genius and stupidity is that genius has it's limits. - Einstein0
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