New Look

chuckley

OneYorkshireLass wrote: »

Can't speak for anyone else but I don't use the phone because of my disability. But a) emails are cheaper! and b) it's always best to have info in writing to refer back to, if need be, at a later date.

if u had phoned you woulda had a refund/new order/apology by the end of the call and maybe postage refund as a 'gesture of goodwill'. if you cant phone yourself get someone else to.

as its now feb and ur order was before xmas... its clear NL dont care for emails.

nuttywoman

Called into the local shop and my order was there, seems to me if their emails are working to confirm an order then surely they should be working to tell you your order is ready for pick up x

OneYorkshireLass

chuckley wrote: »

if you cant phone yourself get someone else to.

Are you offering?

In all seriousness, most disabled people want to be independent. The invention of the internet was probably the best thing that happened to us, but it's really not helpful when large businesses do not reply to a form of communication that people, like me, rely on. They readily give out their email address, they send many marketing emails, they have a contact form on their website - why do this if they're not going to use it both ways?

I also believe companies should give out text phone numbers if they have them. Some actually do have these devices but you wouldn't know it unless you told them you required it - and this usually has to be done by someone else.

It's a little embarrassing having yer mam ring up a company for you. It feels like you're still a child.

chuckley

Pretend its you, not like they do checks.

Warehouse repond to emails as they dont do phone care. they're brilliant though, you can email them at 11pm and have a refund, an apology and a 20% + free delivery code by 6am the next day.

2bh newlook are useless on the phone anyway, they cant see much more than what you can in your account. they 'pass it to management' and never do. They tend to just refund postage on the spot.