Problem buyer

ukjoel

Evening,
Would appreciate some advice.

I sold a phone recently on ebay. Winner was a UK bidder with zero feedback (account is 6 months old).

Payment by paypal was made within a few hours of winning.

Address on ebay is different to the paypal one. I have asked buyer twice now for a confirmation of address (via ebay questions) and had no response.

It smells a bit dodgy and am reluctant to send the phone to either address.
Any suggestions - its been over a week and buyer has yet to query his lack of phone (which maybe due to me mentioned emei number and serial number pics in email?

Thanks

tallyhoh

Please dont send it. I had several zero feedback bidders on my last phone.

I believe you are not covered by paypal or ebay protection if you send it to a different address.

Look at my earlier posting about this & advise recieved, especially about blocking certain bidders.

Jen_Jen1985

You should always send to the paypal address as long as paypal says ok to send to then you will have seller protection and most, if not all, mobile phones should be sent with tracking.
All buyers have to start somewhere, you yourself were a 0 feedback buyer at one point.

At this point if you are not going to send the phone then I suggest you refund the buyers money and move on.

paddyukk

On ebay - located at the top - their is a thing called ADVANCED -

Click ADVANCED
go to find trading partners information -- click on that
Type in your trading partners information
and item number you are trading with

Ebay then wil send you an email within seconds/a couple of mins with your trading partners telephone number.

If this number is fake (report immidiatly to ebay).

Keep the buyers money, - dont refund just because they will not return your messages - they soon will when they receive no goods. -

Also try contacting them via personal mail - this will be visible on the paypal transaction i.e who you was paid by - email them - they could of simply lost their login information for ebay a genuine mistake.

If you dont get a reply from ebay messages, and their personal email address and their telephone number that you have got & called via the ADVANCED option (located at top) of ebay page - File a report with ebay. as the buyer will after all attempts be a fraudlent ebayer.

Please note just because a person doesn't reply to you immidatly doesnt mean to say they are fraudlent - they could have been taken ill or had a death or something of that nature - patience is always key.

Please also note - that just because ebay address is not the same as a paypal address - ebay give people the option to use diffrent addresses for a reason i.e you purchased clothes for your family member but you live in america and they live in UK - so you put their address instead of yours - that's not fraud - simply people wanting to use diffrent locations and address's - a lot of people do travel and thousands of people using ebay buying and selling use multiple addresses all the time - its not criminal.

I use multiple addresses and do a lot of charity work all over the country - yet I've never received one complaint in the 5 years ive been trading - not one.

I hope this helps.

Regards
Paddy

pinkshoes

Request the buyer's contact details and PHONE them. If the number is fake (quite likely), then phone Ebay, ask them to cancel the transaction, then refund the buyer.

You can't keep their money and not send it!

lil.smartie

Second the post above use the Paypal one if it's elligible for seller protection.

Kate