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Cannot access Paypal

Paypal are asking for answers to info I never gave, such as "colour and make of first car"

Made a sale, sent the item and left feedback, tracked Royal Mail. All fine there, but paypal say my pasword is wrong so cannot access money.

Please how do I get through to paypal?

Comments

  • soolin
    soolin Posts: 74,959 Ambassador
    Part of the Furniture 10,000 Posts Photogenic Name Dropper
    Daft question, but did you try and login through a safe link?
    I’m a Forum Ambassador and I support the Forum Team on the eBay, Auctions, Car Boot & Jumble Sales, Boost Your Income, Praise, Vents & Warnings, Overseas Holidays & Travel Planning , UK Holidays, Days Out & Entertainments boards. If you need any help on these boards, do let me know.. Please note that Ambassadors are not moderators. Any posts you spot in breach of the Forum Rules should be reported via the report button, or by emailing forumteam@moneysavingexpert.com.All views are my own and not the official line of MoneySavingExpert.
  • Meadows
    Meadows Posts: 4,530 Forumite
    Mortgage-free Glee! Hung up my suit! Xmas Saver!
    Are you logging in via the normal access or via an email?
    Never log in via an email as it is usually a scam to gain access to your account.

    For contact see https://www.paypal.com/uk/cgi-bin/helpscr?cmd=_help
    Everything has its beauty but not everyone sees it.
  • Padstow
    Padstow Posts: 1,040 Forumite
    Accessed via Ebay account. I had all this nonsense over a year ago and couldn't get in. I'd been a silver power seller so should understand it.

    I then changed all details, bank etc and was set, or so I thought as I could access paypal. Now my password is incorrect and I don't know what to do. I am desperate for funds and have more to sell.
  • LOG ON VIA NORMAL SITE - www . paypal. co. uk

    DO NOT GO VIA ANY OTHER WEBSITE EVEN EBAY

    enter your details on their main site page

    If still no access - click on forgot password

    They will email you and ask you to confirm and change it


    Failing this:
    Sign up for a new paypal account - as anyone --- i.e joe bloggs
    then go to contact us - and tell them about your other account and your problems

    Do not join paypal with your same address as it will block your account your trying to access.

    OPTION 3
    TELEPHONE PAYPAL FOR URGENT AND IMMIDIATE HELP


    REGARDS
    PADDY
  • theonlywayisup
    theonlywayisup Posts: 16,032 Forumite
    Part of the Furniture 10,000 Posts Name Dropper Photogenic
    PUKK are you spurning all this rubbish just so you can improve your post count so you can spout spam.

    Your advice is incorrect and unwelcome.
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