paypal refunds

rossireps

hi
do paypal issue partial refunds or only full ones on return of the item?
ive bought a jacket that wont do up and asked for partial refund to help get new zip fitted. now im getting abuse from seller saying paypal will make me return for full refund,which i dont want. thanks again m

steveE2

Only seller can issue partial refund, paypal will only issue full refund on return of item.

rossireps

thanks steve

soolin

Unfortunately partial refunds get mis used a lot, so many of us sellers now insist on a full return or nothing.

RFW

rossireps wrote: »

hi
do paypal issue partial refunds or only full ones on return of the item?
ive bought a jacket that wont do up and asked for partial refund to help get new zip fitted. now im getting abuse from seller saying paypal will make me return for full refund,which i dont want. thanks again m

Have you opened a Paypal or Ebay dispute?

If so, then the seller is correct. If not the seller can issue a part refund if he wants to. If the dispute is via Ebay (not sure about Paypal) there is an option withing the dispute to offer a part refund which you can accept or reject.

rossireps

thanks soolin think ill just have to put up with it then as its really nice and a collectors item,just wished i could have worn it. i opened it in paypal it says i would like partial refund of £15 but seller is just being abusive

rossireps

just to update
paypal said i was eligible for a refund but had to returnn tracked etc etc . so ive had to cancel claim as its nice item just wont do up.
seller must have got in touch with them as i only escalated it to a claim yesterday. ah well it looks nice lol

soolin

rossireps wrote: »

just to update
paypal said i was eligible for a refund but had to returnn tracked etc etc . so ive had to cancel claim as its nice item just wont do up.
seller must have got in touch with them as i only escalated it to a claim yesterday. ah well it looks nice lol

Seller needn't have done anything. PayPal default setting is to tell buyer to return item for a refund.

rossireps

would have been nice if seller had agreed to my asking of a small parial refund. he knew i didnt wish to return it and also knew about the damage as he practically admitted it in his email. just seemed very quick paypal coming to a decision but as i say it looks lovely and will add to my bond collection

hiccup123

Can understand why you want to keep it. Seller knew of fault yet didn't mention it. Leave appropriate feedback. As a seller I would have given the partial, especially if i knew of the fault. This seller has just risked a neg and probably a 1 star for description.

rossireps

because its lovely and goes nice in the collection. i spose most people wouldnt wear it but i wanted to. it was a bargain just dissapointing that i cant wear it