What would you do?

kimbyanne

I purchased an item from eBay a couple of weeks ago, it is a electrical item and the listing said the item was fully tested and working.

When the item arrived it became apparent that the item was faulty - it could be turned on but not used due to a fault.

I contacted the seller who said it was working perfectly when the sent it but said I could either return it to him to "inspect" or I could make a claim via Royal Mail as the seller believed they must have damaged it (despite the fact the packaging was fine, no damage to it).

I told the seller I wanted to send it back for a refund but the seller responded that they wouldn't pay for return postage or refund my initial postage as they would "lose out". To return the item would cost about £5. The total cost of the item including postage was about £15 so by sending it back for a refund would leave me with about £5/6 which I just don't see as worth the time or effort.

I have decided to just keep the item and put it on eBay for spares or maybe try and fix it when I have time. However I don't know a) what to tell the seller and b) what feedback to leave.

Obviously I can't prove it but I think it may have been faulty before it was sent out - there is no damage to the item or the packaging.

Any ideas?

mcjordi

SNAD claim on paypal. you would have to send back tracked but you get all your money back ie purchase price and postage to get to you.. but they dont enforce return postage refund

forgotmyname

Any tips on how to get ebay or paypal to refund this or a voucher code or somethiing. I have heard of people getting something. Just sent an item back myself, Postage was almost half of what the original puchase inc postage was.

Seller still listing the item with incorrect information. I guess they have a load to shift and hope people dont notice or cant be bothered to return them.

Jen_Jen1985

If you open a claim via eBay and state you want return postage due to item being faulty they may issue you a prepaid label for return but its not guaranteed. Also you may be able to ask some of the courier experts on here for advice and may be able to find a cheaper return option if eBay don't give you a voucher.

With a seller like this I would personally make sure I opened a case and sent the item back so he would "lose out" on the original postage, and then leave a lovely red dot for the trouble

BargainJunky

I opened an SNAD claim on ebay for a bundle of toys they were described in good condition. They arrived filthy dirty, parts missing and broken (you could even see the glue where they had tried to repair them). The seller point blank refused to consider a return and so a case was opened. The bundle was quite expensive to buy and they underestimated the postage (charged less than £5.00 nearly cost them £20.00). When I spoke to ebay I pointed out the huge postage cost to return them and it seemed unfair that I had to pay - luckily they issued me with a free postage label. It would have been cheaper though to return them by myhermes if I needed to pay myself.

Good luck I would definately open an SNAD as its not your fault and the seller needs to accept they are in the wrong.