money supermarket !!!! up

brandytoots

well i went through money supermarket web site for dual fuel discount gave them both meter readings and both meter serial numbers now lumbered with e on only supplying electric on standard rate:mad: phoned them up the call centre guy said he had not been given the gas serial no OR meter reading they have it now i b****Y hope he said they would back date it to when i started contract for gas now feel i am going to loose out still dont know how much i will be paying a month what a waste of time changeing from scottish power all through the switching process very poor communication that and haveing norovirus what a great start to the new year

Hazzanet

brandytoots wrote: »

Well i went through money supermarket web site for dual fuel discount. I gave them both meter readings and both meters' serial numbers.

I am now lumbered with e.on only supplying electric on standard rate:mad:.

I phoned them up and the call centre guy said he had not been given the gas serial no OR the meter reading. They have it now. I b****Y hope he said they would back date it to when I started the contract for gas.

Now feel I am going to loose out. I still don't know how much I will be paying a month.

What a waste of time changing from Scottish power. All through the switching process there was very poor communication. That and having norovirus what a great start to the new year

I would suggest that you get back in touch with them and clarify

* Whether they will backdate the tariff to the date of agreeing the contract.
* Giving them your estimated 12 months usage for Gas and Electric and asking them to calculate and confirm the monthly amount that you need to pay.
* Whether they might consider a small gesture of goodwill as you have had to chase the switching process that really ought to be driven by them.

chanz4

should be easy to estimate, as your previous supplier will have reads from you.

Former_E.ON_Company_Representative:_Malc

Hi brandytoots

I'm sorry the contact we've had with you so far hasn't been up to scratch.

If you signed up for a particular tariff when you started the switch through the comparison site, we'll honour that. Notes will be on the account to this end.

Sometimes, when switching both fuels, one will transfer quicker than the other.

Once both fuels are fully with us, we can make sure you're on the tariff you asked for from the date the fuel went live.

Hope this helps. Give me a shout if you need any more info as will be happy to help.

Malc