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problem switching gas supply

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jono37 Posts: 2 Newbie

26 April 2007 at 12:29PM in Energy

I have recently tried to swap my gas supply from 'EDF' to

'EQUIGAS', but I have had a debt that I have been paying through

my card meter. I received a letter from 'edf' that I cannot

switch as I still owe a debt, I telephoned them and was told that

my meter had not been activated to take any debt off, so to my

dismay I have not been paying it at all for 12 months, I am

disabled and cannot see the face of my meter, so each week when I

put money on the card I place it in the meter and wait for the

'beep' and press the button assuming that some money is being

taken for the debt, which is £168. They offered to knock £40 from

the debt, but that still leaves me with money owing that I

assumed was being taken off, can anyone advise me as to what to

do??

This discussion has been closed.

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