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problem switching gas supply
I have recently tried to swap my gas supply from 'EDF' to
'EQUIGAS', but I have had a debt that I have been paying through
my card meter. I received a letter from 'edf' that I cannot
switch as I still owe a debt, I telephoned them and was told that
my meter had not been activated to take any debt off, so to my
dismay I have not been paying it at all for 12 months, I am
disabled and cannot see the face of my meter, so each week when I
put money on the card I place it in the meter and wait for the
'beep' and press the button assuming that some money is being
taken for the debt, which is £168. They offered to knock £40 from
the debt, but that still leaves me with money owing that I
assumed was being taken off, can anyone advise me as to what to
do??
'EQUIGAS', but I have had a debt that I have been paying through
my card meter. I received a letter from 'edf' that I cannot
switch as I still owe a debt, I telephoned them and was told that
my meter had not been activated to take any debt off, so to my
dismay I have not been paying it at all for 12 months, I am
disabled and cannot see the face of my meter, so each week when I
put money on the card I place it in the meter and wait for the
'beep' and press the button assuming that some money is being
taken for the debt, which is £168. They offered to knock £40 from
the debt, but that still leaves me with money owing that I
assumed was being taken off, can anyone advise me as to what to
do??
0
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