Won an item - refunded immediately

FiftyPents

I won an item on ebay (pair of trainers) for 99p. The postage cost was 6 quid, which I paid immediately. I've just been refunded the money via paypal with the message 'postage was more than i thought'.

I think this is a rubbish excuse, and they're blatantly just refunding me my 99p because they want to get more for the trainers.

What are my options/rights here, do I have any?

eaglesrjh

You cant force them to take your money and send the trainers.

you can leave them a big negative feedback and report them as a non performing seller. presume it was just a private sale?

FiftyPents

eaglesrjh wrote: »

You cant force them to take your money and send the trainers.

you can leave them a big negative feedback and report them as a non performing seller. presume it was just a private sale?

Wasn't private, was just a standard sale on ebay, auction.

montymud

a private sale as in not a person with a selling business on ebay.

All you can do is leave a neg I'm afraid & report but that is about it. Such a pain but it happens a lot

techspec

FiftyPents wrote: »

Wasn't private, was just a standard sale on ebay, auction.

private = private seller - ie not business.

Totally irrelivent anyway - just report and leave a neg.

yoyoegg

At least they didn't claim to have sent them, and made you do an INR claim.

forgotmyname

I have a seller that said they posted my item a week after i paid. 3 weeks later i have opened a case. They have now replied to my email i sent ages back saying they were ill and will post.

Marked it as despatched 3 weeks ago. And they supposedly posted it between xmas and the new year. Still no sign of it.

They managed to bid, buy and collect a dolls house just before xmas though. Odd that.

pinkshoes

Just leave a neg saying something like "seller refused to send", and make sure you refuse a cancellation, then report them as a non performing seller.