Pipex problem

mrsspendalot

I had my home phone with Pipex on their anytime package until Janurary 07 when BT offered me a good deal to go back to them which would save me about a tenner a month. As of the 18th January I was back with BT, and Pipex wrote to me to confirm. However, I kept getting billed by Pipex for the standard monthly charge of £12 even though I wasn't even getting my calls through them. I spoke to them twice and each time was told I was right and that I didn't owe them anything. In the end I was advised to write as their was nothing they could do on their computers at their end. So I wrote to them. I have just this morning got another bill off them :mad:

What do I do now???

Heinz

http://www.otelo.org.uk/pages/4howtocomplain.php

Otelo, PO Box 730, Warrington, WA4 6WU

[EMAIL="enquiries@otelo.org.uk"]enquiries@otelo.org.uk[/EMAIL]

Tel: 01925 430 049

Fax: 01925 430 059

mrsspendalot

Thanks for that

susan_haruel07

mrsspendalot wrote: »

What do I do now???

Send to the top avoid the flops !

Post:-
Mr Mike Read
Chief Executive
PIPEX Communicatins UK Ltd
Portland Street
Beeston
Nottingham
NG9 2LP

Fax: 0115 877 0213

When my hubby had a problem, he went straight for the top and called Peter Dubyens, Chairman
PIPEX Communications - Tel: +44 (0) 20 7766 6909

mrsspendalot

Thanks for that

susan_haruel07

mrsspendalot wrote: »

Thanks for that

let us know how it goes :money:

mrsspendalot

I will do - the letter has gone, and I am ignoring the phone calls coz it just makes me mad that they all know it is an error but they can't do anything about it!!!!!!