Comets Price Error

fund_manager

Dear X

We are contacting you with reference to your recent order for a Panasonic TH42PX70 Plasma TV.

Unfortunately, we are unable to process your order received this morning due to an error on our website. May we take this opportunity to apologise for any inconvenience caused.

We can confirm that no payment has been taken from your card.

Yours sincerely,
Customer Services Comet
Comet Direct
Criterion House
George Street, Hull
HU1 3AU

fund_manager

That is very poorly written copy.

I am going to protest and speak to them about it this evening.

dreaddan

they wont honor it - though ask for a nice big discount

Pound

Why do you think you should get a TV for a fraction of the cost just because they put a price in wrong?

thor

Pound wrote: »

Why do you think you should get a TV for a fraction of the cost just because they put a price in wrong?

To give them an incentive not to get it wrong again? Would the consumer have got a refund if they bought the item after a pricing error had put it up without the customer realising?

fund_manager

And would we, after having been charged interest on a credit card payment, be allowed it back if we just tell the company, "Oh I am sorry, I just missed out a zero".....

vincenz

Pound wrote: »

Why do you think you should get a TV for a fraction of the cost just because they put a price in wrong?

The fundamentals of online shopping are that the vendor gets the prices correct. If you see something that's too good to be true in a shop you can query it with an assistant. However its Comets responsibility to state the correct prices on their site, or its worthless. End of story.

We all know that £99 for a £1099 TV is a misprice, some of us can even see that its missing £1000, but Comet allowed the OP to complete the interim purchase and place the order.

It's their mistake, however as an online retailer they can use a disclaimer to cancel the order.

So it boils down to why should Comet have an online store when they can't get their prices right? If they were made to incur the loss made by their error, its an incentive to not do it again, and waste peoples time. I fully think the OP should get it for £99, and even sell it on ebay and make a profit if they wish.

Why? Because its not his mistake.

philwarrior

Newbie to sitebut had to let you know:

I too "bought" a 42" tv from Comet on the 26th and received the confirmation.
Then an e mail apologising and basically saying - tough.

But since then I received a bona fidi receipt from comet. My C.C co say the money hasn't left the account but is pending. Comet are trying to return the money to the CC account.

It looks as if they will get away with it.

Does anyone have any more info or are we stuffed?

rsykes2000

If the money hasn't left the account, I don't think there's anything you can do about it apart from move on and realise you're not going to get your obviously mispriced TV.

thor

and even if the money had left the account they still don't have to cough up with the goods. Basically they can get away with making huge mistakes whereas the customer cannot.