cancelling sky but son still needs to play on xbox live how do i do it ?

Toxteth_OGrady

odollybird wrote: »

because i am quite a few problems with the connection it happens at least 4-5 time a week

Your best bet then is to try and figure out what your broadband problem is because until you know you are highly likely to get the same problem, for example if it's a line fault, whoever your isp is.

odollybird

everytime i ring up they do a line test and they say there's nothing wrong with the line , last time i rung she told me she would up the mb to see if that would improve it and it did for a short while then back to loosing connection again .....i have asked them if it could be the old router i am using (7 years old now) but the say dont know .....i dont see that its fair to make me pay for another more upto date router .

Toxteth_OGrady

Sadly, it appears Sky are being particularly unhelpful but the problem may not necessarily be your router - could be any one of a myriad of issues.

Try posting on here about your broadband problem and you will hopefully get in-depth help on all the various checks you can make:

http://forums.thinkbroadband.com/sky.html?page=1

penrhyn

Could you post your router line stats.

http://192.168.0.1/sky_router_status.html


user admin, password sky.

Find show statistics and post the details.

odollybird

the link you posted just say's problem loading page for me

penrhyn

Funny should work. Try http://192.168.0.1

esuhl

Toxteth_OGrady wrote: »

Your best bet then is to try and figure out what your broadband problem is because until you know you are highly likely to get the same problem, for example if it's a line fault, whoever your isp is.

However, some ISPs may be better at identifying the cause of the fault and may be a bit more active in chasing it up with BT if it's their problem... (Just a thought...)

Toxteth_OGrady

esuhl wrote: »

However, some ISPs may be better at identifying the cause of the fault and may be a bit more active in chasing it up with BT if it's their problem... (Just a thought...)

Very true, could either be the best bet or a sledgehammer to crack the proverbial? Hmm.

bod1467

http://www.siteguru.co.uk/be/ADSL2PlusForDummies.pdf

Check out that PDF - it should help you isolate whether the problem is with your equipment, your internal wiring, or an external line problem.

odollybird

http://192.168.0.1/setup.cgi?next_file=system.html

here's my router status