Open Case Help

debz1989

Hi everyone,

I'm just looking for some reassurance.

A buyer bought an item (£35ish) from me and claimed is was faulty. I immediately apologised profusely and asked him to send back for a full refund. This was mid December.

He then opened a case against me and, as agreed with him through Ebay messages, reiterated that I woudl refund in full on receipt of the item. The item has not yet turned up (although I appreciate the postal system isn't yet back to normal) but he has now escalated the case to Ebay to make a decision. He added a random tracking number of 7 digits that is false, and has started sending aggressive messages demanding a full refund immediately or he will leave negative feedback.

Am I right in saying that the case should still close in my favour as the item has not been received and the tracking in false? I'm trying to get a straight answer from Live Help but not getting very far, and slightly concerned that they won't review the tracking he has entered.

Thanks in advance for any help.

starrybee

I would phone ebay/paypal (whoever he opened the case with) and point out to them that the tracking is nonsense.

pinkshoes

Phone Ebay, tell them buyer has put a false tracking number in, and they should find in your favour.

Also, if he does leave a neg, you can get it removed as he has threatened neg feedback!