Cannot make calls from BT line?

Beckyy

Thank you ever so much for your replies. I haven't had a chance to look at it again because of work, but will follow your advice and update when I do.

Thanks again.

Beckyy

Original post updated as problem is still here. I'd really appreciate any advice on how to sort it. I've also attached a pic of inside the master socket/test socket

espresso

Beckyy wrote: »

Original post updated as problem is still here. I'd really appreciate any advice on how to sort it. I've also attached a pic of inside the master socket/test socket

First you need to eliminate the extension wiring which is your responsibility. Disconnect the wires attached to the removable plate, then refit this plate and if you can then make calls, it proves that there is a problem with your extension wiring, which would result in a charge from BT to rectify.

Check all of your extension socket wiring, there should only be a wire connected from 2 to 2 to 2 and another wire connected from 5 to 5 to 5 etc. depending on how many extensions you have. Whatever colour is connected to 2 on the removable master socket plate should be connected to 2 on all fitted extensions and similarly for 5 on the master socket plate.

I don't see how this could be connected to your line rental saver.

Beckyy

Thank you espresso!

I haven't been able to remove the wires before I'm due at work, but will try this next - do I just give them a little tug to get them out?

I have checked the extension socket wiring and all colours match 2 to 2, 3 to 3, 5 to 5 on each extension.

I've just been reading that 3 is the bell wire, which is no longer needed a could cause interference with broadband, could this be contributing/causing any problems?

espresso

Beckyy wrote: »

Thank you espresso!

I haven't been able to remove the wires before I'm due at work, but will try this next - do I just give them a little tug to get them out?

Yes. If you have had the plate off a few times, it is possible that the metal conductor has broken inside the insulation.

I have checked the extension socket wiring and all colours match 2 to 2, 3 to 3, 5 to 5 on each extension.

I've just been reading that 3 is the bell wire, which is no longer needed a could cause interference with broadband, could this be contributing/causing any problems?

The wiring on 3 is unnecessary but is very unlikely to cause the problems that you have, unless you have faulty ADSL filters.

............

Beckyy

Thank you. I've tried a few different adsl filtesr so don't imagine it would be wire 3 causing problems. I'll try removing the extensions tomorrow, I think they may well be at fault as I tried earlier with the phone and router plugged into an adsl filter in the test socket and it didn't cut off the internet when I called out (didn't test calling in). I could understand the one upstairs or in the kitchen, but the one on the front of the master socket not working doesn't make sense to me!

Will update tomorrow - thanks again!

Beckyy

I had a bit of bother getting the wire back in - it took ages for the phone to reconnect and the slightest movement of the plate cover and it went back to 'check line' message.

I quite sure it is our extensions that is the problem. There are no telecommunication engineers for about 30 miles, so I think I'm going to have to get BT to repair it - I'm just concerned the bill will be horrendous. Has anybody had them out to do any extension repairs of this nature?

macman

It'll cost you a minimum of £130 if you do-that's just for the call out and first charging period.
Any competent DIYer (or sparky) shoud be able to sort it. There's no point in messing around fault finding too much with extension wiring, it's quicker and cheaper just to remove and replace.

[Deleted User]

Beckyy wrote: »

I had a bit of bother getting the wire back in - it took ages for the phone to reconnect and the slightest movement of the plate cover and it went back to 'check line' message.

I quite sure it is our extensions that is the problem. There are no telecommunication engineers for about 30 miles, so I think I'm going to have to get BT to repair it - I'm just concerned the bill will be horrendous. Has anybody had them out to do any extension repairs of this nature?

From your comment re "the slightest movement" it looks like you need to remake the connection afresh and you can buy a plastic tool for the job in most hardware shops with phone accessories - Wilkos etc have them for a few pounds.
Only wires 2 and 5 are needed on modern domestic systems, the orange is redundant nowadays.