help with google mail

hm71_2

Hi everyone- need some help with my google mail-
after some tribulation i had to move my domain name- which i paid someone to help with in july last year at the same time my connected email address was switched to gmail- unfortunately the company i moved to 'barracuda; has gone bust and so i have now moved to weebly- the problem I have is that since moving the domain to weebly the e-mail address no longer recieves mail- i think this has something to do with an mx record but i have checked where my domain was bought from and there is nothing in the mx record.
i have no idea how to sort out this situation & would appreciate any advice that people can offer.

tronator

hm71 wrote: »

Hi everyone- need some help with my google mail-
after some tribulation i had to move my domain name- which i paid someone to help with in july last year at the same time my connected email address was switched to gmail- unfortunately the company i moved to 'barracuda; has gone bust and so i have now moved to weebly- the problem I have is that since moving the domain to weebly the e-mail address no longer recieves mail- i think this has something to do with an mx record but i have checked where my domain was bought from and there is nothing in the mx record.
i have no idea how to sort out this situation & would appreciate any advice that people can offer.

Found this in seconds on (you guessed it ) Google

http://support.google.com/a/bin/answer.py?hl=en&hlrm=en&answer=140034

danmanchester

Which registrar is your domain with? I know a few (Heartinternet.co.uk is one I'm with) that have "1 click" set up of domain to Gmail/Gapps settings in their control panel for managing your email.

Hazzanet

If you open a command line window and type

nslookup -type=mx domainname.com 8.8.8.8

It will tell you where the MX is pointing, for example MSE:

C:\>nslookup -type=mx moneysavingexpert.com 8.8.8.8
Server: google-public-dns-a.google.com
Address: 8.8.8.8

Non-authoritative answer:
moneysavingexpert.com MX preference = 10, mail exchanger = service85.mimecast.
com
moneysavingexpert.com MX preference = 10, mail exchanger = service86.mimecast.
com
moneysavingexpert.com MX preference = 20, mail exchanger = mail3.moneysavingexpert.com
moneysavingexpert.com MX preference = 30, mail exchanger = mail.moneysavingexpert.com

In this example, there are 4 servers, Mimecast are the first two choices, if they don't work (server down, etc) it shoult try the two servers at MSE towers.

Your servers should be somewhere in the google domain per tronator's link.

hm71_2

tronator wrote: »

Found this in seconds on (you guessed it ) Google

http://support.google.com/a/bin/answer.py?hl=en&hlrm=en&answer=140034

yes thanks for that i also found that but have no nderstanding of mx records etc.. so didnt understand it & didnt want to mess up my domain.

hm71_2

Hazzanet wrote: »

If you open a command line window and type

nslookup -type=mx domainname.com 8.8.8.8

It will tell you where the MX is pointing, for example MSE:

C:\>nslookup -type=mx moneysavingexpert.com 8.8.8.8
Server: google-public-dns-a.google.com
Address: 8.8.8.8

Non-authoritative answer:
moneysavingexpert.com MX preference = 10, mail exchanger = service85.mimecast.
com
moneysavingexpert.com MX preference = 10, mail exchanger = service86.mimecast.
com
moneysavingexpert.com MX preference = 20, mail exchanger = mail3.moneysavingexpert.com
moneysavingexpert.com MX preference = 30, mail exchanger = mail.moneysavingexpert.com

In this example, there are 4 servers, Mimecast are the first two choices, if they don't work (server down, etc) it shoult try the two servers at MSE towers.

Your servers should be somewhere in the google domain per tronator's link.

ok where would i type the command line- sorry i really am not very techinacal & do this on a voluntary basis so tbh am a bit lost & out of my depth-
my domain is held with melbourneit.com if that helps & melbourne it helped me change host but i paid someone to move the site & email originally so dont know what they did have tried to contact them with no joy

tronator

hm71 wrote: »

yes thanks for that i also found that but have no nderstanding of mx records etc.. so didnt understand it & didnt want to mess up my domain.

It always helps to include such informations in your original questions.

You need to change the MX record of your domain(s) to "ASPMX.L.GOOGLE.COM." and if you wish additional ones found here

http://support.google.com/a/bin/answer.py?hl=en&answer=174125

But make sure everything is set up properly on Google's side or your emails will get rejected from their email servers. If it worked before and you didn't change anything in your Google account, you should be fine.

hm71_2

thanks tronator- you are quite right i should have worded my question better- ok so nothing has been changed in google.
on my domain record the mx record is blank

This is what is displayed if it helps. i tried putting the google bit into the 2nd box under mx and it said it didnt have an aaaa record to match so bit lost really.

A, CNAME, AAAA RecordsHide Details
Modify your A, CNAME and AAAA records to send some domain traffic to a specific server.


HostnamePoints ToTTL (sec)TypeStatus
essexcometsyfc.co.uk.199.34.228.100300180036008640060480086400APublished


Edit | DeleteProcessing...
www 199.34.228.100300180036008640060480086400APublished


MX RecordsHide Details
Modify your MX records to change the mail servers used by your domain. Learn More
<div id="mxRecordDiv" class="show"
>Hostname Address TTL (sec) PriorityStatus

300180036004320086400604800

Hazzanet

hm71 wrote: »

ok where would i type the command line-

Windows Key +R together, then type CMD and enter.

Having run the NS Lookup on essexcometsyfc.co.uk, I can see that there isn't an MX record set up which concurs with the missing record at your host.

AAAA is IPv6; I wouldn't have thought you would need one.

Take a look at this; you may need to submit a support ticket to Weebly:

http://weeblyforums.com/topic/weebly-a-records-override-existing-email-settings/

hm71_2

Thank you so much i have contacted weebly so fingers crossed i can get this sorted. the email was originally part of microsoft live free small business service which shut down- someone was paid to move the site & email but not entirely sure how they moved the mail part.