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rights after buying a van

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voddyman
voddyman Posts: 160 Forumite
Part of the Furniture 100 Posts
hi....my son bought a w reg van last monday and the engine has bust and beyond repair...does anyone know what rights he has before he goes back to see the garage he bought it from.. :confused: thanks
:D voddyman

Comments

  • tonys_3
    tonys_3 Posts: 332 Forumite
    Sorry to hear about your son's problem.

    Did the van have a warranty with it?Did your son do something to cause or aggravate the breakdown?Was the van nearing the end of its life anyway?And if so,was trhat
    reflected in the price?

    Suggest you talk to the Garage,calmly,point out the facts and ask for his comments.
    Any product put up for sale should be of "merchantable quality" in other words,it should do the job it was meant to do and should not break down within a couple of days.
    It tends to boil down to the garage.If they gave a warranty or not,an ethical company would try to make amends or reparations.A warranty will give you greater leverage,but if the repairs come to too much,they might close their business and reopen as a different company.
  • Dave_G_5
    Dave_G_5 Posts: 118 Forumite
    It will also depend on why the engine broke. What happened to it? Was the oil and coolant levels correct? Had it been recently serviced etc
  • voddyman
    voddyman Posts: 160 Forumite
    Part of the Furniture 100 Posts
    thanks to you both....i phoned my son last night and the garage said he would give him his money back :j
    :D voddyman
  • Dave_G_5
    Dave_G_5 Posts: 118 Forumite
    Good outcome!! Nice to see some garages actually being good to their customers.
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