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E.on heatwise energyPlan - Explain Bill Details Please
RichardJonty
Posts: 3 Newbie
in Energy
MSE Users/ E.On Rep Malc,
E.On Users are unable to understand the rates category, which E.On have quoted in bill.
E.On Users want to know the exact time, when E.on "Day" rate starts. E.On Users could not find it in bill or website
E.on heatwise energyPlan
1) Day = starting time? to Ending time?
2) Night = Starting time? to ending time?
3) Boost = ? what is this ? Starting time? to ending time?
4) After noon = starting time ? to ending time?
5) What is this Night/After noon ?
6) Are there any changes to these timing during saturday or sunday ?
7) Are these rates same for all 7 days of week.
8) Will these rates change for holidays or will it be same for entire year ?
9) Any reason, why bills have a 'Day first units' used reading? what does it mean? how E.On arrives at this kWh ?
10) Any reason why bills have a 'Day Next units' used reading? what does it mean? how E.On arrives at this kWh ?
E.On Users are unable to understand the rates category, which E.On have quoted in bill.
E.On Users want to know the exact time, when E.on "Day" rate starts. E.On Users could not find it in bill or website
E.on heatwise energyPlan
1) Day = starting time? to Ending time?
2) Night = Starting time? to ending time?
3) Boost = ? what is this ? Starting time? to ending time?
4) After noon = starting time ? to ending time?
5) What is this Night/After noon ?
6) Are there any changes to these timing during saturday or sunday ?
7) Are these rates same for all 7 days of week.
8) Will these rates change for holidays or will it be same for entire year ?
9) Any reason, why bills have a 'Day first units' used reading? what does it mean? how E.On arrives at this kWh ?
10) Any reason why bills have a 'Day Next units' used reading? what does it mean? how E.On arrives at this kWh ?
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Comments
-
Hi RichardJonty
Just thought I'd give you a bit of general info about Heatwise meters.
Heatwise meters were specifically designed for all electric properties with storage heaters. They give 10 hours each day of cheaper electricity for central heating/water heating needs. This is at night, in the afternoon and during the evening.
The Heatwise unit sits alongside a conventional meter. This can be either a single rate or Economy 7 meter.
Heatwise automatically switches the storage heaters/water heater on and off at set times. To do this, it will be wired directly into the heating/water heating circuits at your property.
If you've an Economy 7 meter, there'll also be a 7 hour period when all usage is at off peak rates.
The actual times the off peak rates are active depends on the actual meter at the property. We can soon tell you these times if you contact us. Alternatively, drop an email to the address in my Profile if you prefer. I'll be happy to let you know the times.
Additionally, there's a boost button (usually orange). Pressing this gives you an extra 1 hour of hot water, should you need it, at any time. If used outside the off peak times, this usage will be recorded on a separate register and charged at the higher rate.
The timings and rates will be the same each day regardless of whether or not it's a weekend or holiday.
As described above, the Heatwise sits next to a conventional meter. Units used through each part of the set up are charged separately.
Consequently, usage through the conventional meter is currently charged as per our standard tariff. This is where the first 225 kWh per quarter are charged at a higher rate. These are the tier 1 or primary units.
After this, all remaining daytime units are charged at a lower rate. These are the tier 2 or secondary units.
If you've an Economy 7 meter, you'll also have a night rate. If not, all non-primary units will be charged at the tier 2 secondary rate.
On your bill, the 'day first units' refer to the tier 1 primary units used through the conventional meter only. The 'day next units' are the tier 2 secondary units.
For the Heatwise part of the set up, the units used at particular times of the day are recorded and charged separately. These are shown on your bill as night, afternoon and evening.
If the boost facility is used, this usage is recorded and charged separately too.
The units are taken from the meter. One unit is equivalent to one kWh.
As well as these charges, the Heatwise part also has a daily standing charge.
From 18 January 13, we're replacing the tier one primary charges on the conventional meter with a daily standing charge. This coincides with the price increase we announced at the back end of last year.
The letter you mention in your other post yesterday was sent to advise of these changes.
I'm afraid, as Heatwise is somewhat of a hybrid set up, we only offer the one tariff.
Other suppliers may be able to offer a better tariff but you'll need to contact each one to see. Heatwise isn't available to switch to on the comparison sites.
It's possible to change from Heatwise to a more conventional set up. However, this may have implications for your heating and hot water.
For this reason, I always advise customers thinking of doing this to have an independent approved electrician check out the set up first.
There may be some remedial electrical work needed to make such a change possible and to make sure your heating/water heating isn't adversely effected.
All electrical work as above needs to be arranged and paid for by the customer.
We're also currently charging £51.06 to change a meter (including VAT).
Going to a more conventional metering set up will give you access to a range of different tariffs, both with us and with the other suppliers.
Sorry for the length of this post but hope I've explained the Heatwise set up clearly. Let me know if you need any more details as will be happy to help.
Malc“Official Company Representative
I am an official company representative of E.ON. MSE has given permission for me to post in response to queries about the company, so that I can help solve issues. You can see my name on the companies with permission to post list. I am not allowed to tout for business at all. If you believe I am please report it to forumteam@moneysavingexpert.com This does NOT imply any form of approval of my company or its products by MSE"0 -
Fantastic Answer Malc, E.On must be proud to have an employee like you.
Q: What happened before i asked you on this thread?
well...
I tried to find this answer on E.On phone support and site communication channel but it was disappointing. No one could explain in clear way as you did here.0 -
You are not "replacing the tier one primary charges " their will still be a primary charge just at a lower rate and an additional standing charge to go with the one that we was getting charge for (39p combined per day), the new tarriff will only benefit people who are at home using lots of electric in the day.Hi RichardJonty
Just thought I'd give you a bit of general info about Heatwise meters.
Heatwise meters were specifically designed for all electric properties with storage heaters. They give 10 hours each day of cheaper electricity for central heating/water heating needs. This is at night, in the afternoon and during the evening.
The Heatwise unit sits alongside a conventional meter. This can be either a single rate or Economy 7 meter.
Heatwise automatically switches the storage heaters/water heater on and off at set times. To do this, it will be wired directly into the heating/water heating circuits at your property.
If you've an Economy 7 meter, there'll also be a 7 hour period when all usage is at off peak rates.
The actual times the off peak rates are active depends on the actual meter at the property. We can soon tell you these times if you contact us. Alternatively, drop an email to the address in my Profile if you prefer. I'll be happy to let you know the times.
Additionally, there's a boost button (usually orange). Pressing this gives you an extra 1 hour of hot water, should you need it, at any time. If used outside the off peak times, this usage will be recorded on a separate register and charged at the higher rate.
The timings and rates will be the same each day regardless of whether or not it's a weekend or holiday.
As described above, the Heatwise sits next to a conventional meter. Units used through each part of the set up are charged separately.
Consequently, usage through the conventional meter is currently charged as per our standard tariff. This is where the first 225 kWh per quarter are charged at a higher rate. These are the tier 1 or primary units.
After this, all remaining daytime units are charged at a lower rate. These are the tier 2 or secondary units.
If you've an Economy 7 meter, you'll also have a night rate. If not, all non-primary units will be charged at the tier 2 secondary rate.
On your bill, the 'day first units' refer to the tier 1 primary units used through the conventional meter only. The 'day next units' are the tier 2 secondary units.
For the Heatwise part of the set up, the units used at particular times of the day are recorded and charged separately. These are shown on your bill as night, afternoon and evening.
If the boost facility is used, this usage is recorded and charged separately too.
The units are taken from the meter. One unit is equivalent to one kWh.
As well as these charges, the Heatwise part also has a daily standing charge.
From 18 January 13, we're replacing the tier one primary charges on the conventional meter with a daily standing charge. This coincides with the price increase we announced at the back end of last year.
The letter you mention in your other post yesterday was sent to advise of these changes.
I'm afraid, as Heatwise is somewhat of a hybrid set up, we only offer the one tariff.
Other suppliers may be able to offer a better tariff but you'll need to contact each one to see. Heatwise isn't available to switch to on the comparison sites.
It's possible to change from Heatwise to a more conventional set up. However, this may have implications for your heating and hot water.
For this reason, I always advise customers thinking of doing this to have an independent approved electrician check out the set up first.
There may be some remedial electrical work needed to make such a change possible and to make sure your heating/water heating isn't adversely effected.
All electrical work as above needs to be arranged and paid for by the customer.
We're also currently charging £51.06 to change a meter (including VAT).
Going to a more conventional metering set up will give you access to a range of different tariffs, both with us and with the other suppliers.
Sorry for the length of this post but hope I've explained the Heatwise set up clearly. Let me know if you need any more details as will be happy to help.
Malc0 -
Thanks for this very useful explanation. We have E.on Heatwise EnergyPlan and looking to see if there is anyway to make a saving on my electricity. I believe that the meter that sits beside the heatwise to be standard (i.e. not economy 7). After being in the property for the past 7 years, I now believe for the first time that when we have been timing washing machines / dishwashers etc. to come on at night that we have just been paying the one normal rate in any case.
- Am I right in that assumption?
- Could we get the standard meter part changed to an economy7 meter and would this give us any savings if we continue the same habits of using such appliances overnight?
- If we were to change the meter entirely to say ecomony10 as indicated by eon customer services to my wife, am I right in thinking there will be costs for us in getting the internal wiring sorted?
Sorry for all the questions but this is the first time I have seen this all explained so clearly to me. Thanks.Hi RichardJonty
Just thought I'd give you a bit of general info about Heatwise meters.
Heatwise meters were specifically designed for all electric properties with storage heaters. They give 10 hours each day of cheaper electricity for central heating/water heating needs. This is at night, in the afternoon and during the evening.
The Heatwise unit sits alongside a conventional meter. This can be either a single rate or Economy 7 meter.
Heatwise automatically switches the storage heaters/water heater on and off at set times. To do this, it will be wired directly into the heating/water heating circuits at your property.
If you've an Economy 7 meter, there'll also be a 7 hour period when all usage is at off peak rates.
The actual times the off peak rates are active depends on the actual meter at the property. We can soon tell you these times if you contact us. Alternatively, drop an email to the address in my Profile if you prefer. I'll be happy to let you know the times.
Additionally, there's a boost button (usually orange). Pressing this gives you an extra 1 hour of hot water, should you need it, at any time. If used outside the off peak times, this usage will be recorded on a separate register and charged at the higher rate.
The timings and rates will be the same each day regardless of whether or not it's a weekend or holiday.
As described above, the Heatwise sits next to a conventional meter. Units used through each part of the set up are charged separately.
Consequently, usage through the conventional meter is currently charged as per our standard tariff. This is where the first 225 kWh per quarter are charged at a higher rate. These are the tier 1 or primary units.
After this, all remaining daytime units are charged at a lower rate. These are the tier 2 or secondary units.
If you've an Economy 7 meter, you'll also have a night rate. If not, all non-primary units will be charged at the tier 2 secondary rate.
On your bill, the 'day first units' refer to the tier 1 primary units used through the conventional meter only. The 'day next units' are the tier 2 secondary units.
For the Heatwise part of the set up, the units used at particular times of the day are recorded and charged separately. These are shown on your bill as night, afternoon and evening.
If the boost facility is used, this usage is recorded and charged separately too.
The units are taken from the meter. One unit is equivalent to one kWh.
As well as these charges, the Heatwise part also has a daily standing charge.
From 18 January 13, we're replacing the tier one primary charges on the conventional meter with a daily standing charge. This coincides with the price increase we announced at the back end of last year.
The letter you mention in your other post yesterday was sent to advise of these changes.
I'm afraid, as Heatwise is somewhat of a hybrid set up, we only offer the one tariff.
Other suppliers may be able to offer a better tariff but you'll need to contact each one to see. Heatwise isn't available to switch to on the comparison sites.
It's possible to change from Heatwise to a more conventional set up. However, this may have implications for your heating and hot water.
For this reason, I always advise customers thinking of doing this to have an independent approved electrician check out the set up first.
There may be some remedial electrical work needed to make such a change possible and to make sure your heating/water heating isn't adversely effected.
All electrical work as above needs to be arranged and paid for by the customer.
We're also currently charging £51.06 to change a meter (including VAT).
Going to a more conventional metering set up will give you access to a range of different tariffs, both with us and with the other suppliers.
Sorry for the length of this post but hope I've explained the Heatwise set up clearly. Let me know if you need any more details as will be happy to help.
Malc0 -
Hi spdp5tc and welcome to the Forums. I'm glad my post was useful and hope I can help a bit more. I've quite a bit of information so hope you don't mind if I ramble on.
If you've a single rate meter working alongside the Heatwise, all electricity not going through the dedicated heating/water heating circuits will be charged at peak rates. This means electricity for the appliances you mention will have picked up this higher rate even if used at night.
We're phasing out Heatwise meters and customers are being offered a choice. They can have a conventional single rate or Economy 7 meter. Alternatively, they can take an Economy 10 meter. Thought it might help if I flesh this out a bit.
With conventional meters, there's the option of a number of different tariffs both with us and with the other suppliers. Economy 10 meters are restricted to the one tariff with us. I can't speak for the other suppliers and you'll need to contact them directly about this.
Economy 10 meters will be fitted in the same way as your existing Heatwise. Like now, you'll have 10 off peak hours split into three periods at night, during the afternoon and in the evening. Instead of 5 hours for all usage with the other 5 only for heating/water heating, though, the new Economy10 meters give you all 10 hours at the cheaper rates.
As the wiring will be the same, you'll still be able to use any storage heaters/electric water immersion heaters as now. As well as charging up at night, you'll also have two top ups during the day to help keep things warm.
With Economy 7, you'll have 7 continuous hours at night where all usage will be at off peak rates. You'll still be able to charge up any storage heaters at night but you won't have cheaper top ups during the day. Any electricity used outside of the night period will be charged at the higher rate.
A single rate meter will charge all electricity at the same price regardless of when it's used or what it's used for.
Another thing to be aware of is Economy 7 tariffs have higher day rates than single rate tariffs and then lower off peak prices. To be cost effective, a certain proportion of usage needs to be used during the off peak times.
If you do go for either Economy 7 or Economy 10, find out when the off peak periods are active and use as much of the electricity you need during these times. Off peak times depend on the region and type of meter. We'll be happy to let you know these times. We can also talk to you about other ways to save money by saving energy or, if you prefer, check out our website. There's more information there.
Changing to single rate/Economy 7 might also have implications for your heating/water heating. As a result, I always recommend customers ask a qualified electrician to check their set up first as some remedial work may be necessary.
We don't currently charge to change a Heatwise meter to any of the above. The cost of the electrician, though, is down to the customer.
Hope this answers your questions spdp5tc. Let me know if you need any more details as happy to help.
Malc“Official Company Representative
I am an official company representative of E.ON. MSE has given permission for me to post in response to queries about the company, so that I can help solve issues. You can see my name on the companies with permission to post list. I am not allowed to tout for business at all. If you believe I am please report it to forumteam@moneysavingexpert.com This does NOT imply any form of approval of my company or its products by MSE"0 -
Thanks Malc. I've found out some more myself also. Letters have apparently been sent out to neighboring properties but hadn't received one regarding changing meter before July. We've contacted Eon who confirmed and are now on waiting list for economy10. Two customer advisors have also confirmed that any electrical works internally will be covered. Apparently I will also be able to talk to an engineer closer the time to discuss any issues re heating and hot water being setup to only draw down at off peak times.0
-
Hi spdp5tc
Letters are going out in stages so I wouldn't worry if you receive one after the horse's bolted so to speak. Now you've registered and been placed on a waiting list we'll be in touch to let you know when we'll do the work.
The job will take about 45 minutes and the power will be off whilst our technician works on the meter.
It looks like you've been given some duff information though if, by internal work, you mean anything beyond the meter. Our technicians are only allowed to work up to the meter. They won't work on any internal wiring, the Consumer Unit or the cables running between the Consumer Unit and meter or, if you have one, the isolator. Really sorry you were told differently by two advisors.
Just in case there's been a change of policy I was unaware of, I've double checked with our metering guys and they've confirmed what I've said above.
The technician will, though, be happy to explain how the new set ups work and how best to take advantage of the off peak periods.
Sorry again you've been given some duff information spdp5tc but hope this clears things up.
Malc“Official Company Representative
I am an official company representative of E.ON. MSE has given permission for me to post in response to queries about the company, so that I can help solve issues. You can see my name on the companies with permission to post list. I am not allowed to tout for business at all. If you believe I am please report it to forumteam@moneysavingexpert.com This does NOT imply any form of approval of my company or its products by MSE"0
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