Car Insurance Cancellation Fees

Quentin

Your op said "any and all advice welcome"

You have been given sound advice.

Seems you never really wanted advice at all - just a long rant over being charged for cancelling your policy!

Tina_Arena101

dunstonh wrote: »

Some people believe they shouldnt be charged but that is a myth spread by people that are mixing things up with the distance selling regs which do not apply to insurance.

I believe I shouldn't be charged as there is no justification for such a fee when the whole process had not even really begun. Regardless of the fact that particular regulation doesn't cover me, it isn't a "fair" fee in this instance.

To be honest... if you think about it in another way, this whole thing just means that I will (obviously) never use this particular insurance company. Had they conducted themselves in a considerate and decent manner I would probably have been MORE likely to use them, not just would have considered them in future I would have actually probably paid more to use them thinking that customer service these days is worth the extra.

Tina_Arena101

Quentin - Hi Troll :-)

dunstonh

I believe I shouldn't be charged because no fee has been incurred to the organisation.

Why do you think that?

If there was (somehow) some fee it would be minimal - not ~£50.

On what basis do you make the decision that their business model is such that £50 is unacceptable?

I do not believe I should be charged because it is not fair and it is not just. No wonder this site has lost the tag "consumer revenge" from its banner.

A charge is fair and is just because costs have been incurred. If you dont pay those costs for your work created then they get passed on to others (which is the old way when charges were less explicit or more implicit). Why should others pay for you?

Paloma_Dulce

Sometimes you just have to accept mistakes and move on from them. It happens but it won't happen again will it??

rudekid48

Tina_Arena101 wrote: »

I believe I shouldn't be charged because no fee has been incurred to the organisation. If there was (somehow) some fee it would be minimal - not ~£50. I do not believe I should be charged because it is not fair and it is not just. No wonder this site has lost the tag "consumer revenge" from its banner.

£45 - £60 to the comparison site that you used to find their quote.

IT systems to deliver the quote, allow you to purchase and process your payment.

Phone system that you dialled in to when cancelling.

Person that you spoke to when cancelling.

Building to house that person, chair, desk, screen etc etc

Person employed to monitor social media sites and respond to daft complaints.......

Common_Sense_3

:TI have just had this problem with Swiftcover. GOOD NEWS. The charge was refunded. Here's the correspondence below:

To whom it may concern,
I took out Swift cover policy number xxxxx online on xxxth February 2013.
I have today called to cancel this policy.
I have been advised that I can only expect a refund of £164.96 instead of the full £189.96 I paid as there is a £25 administration charge in order to cancel the policy.
I believe this is an unreasonable charge for the administration involved and breaches the terms of The Consumer Protection (Distance Selling) Regulations 2000.
Please confirm you will be providing a full refund.
Yours Faithfully

---

To whom it may concern,
Correction to my email below, your administration charge does not breach The Consumer Protection (Distance Selling) Regulations 2000. However, I believe the charge does breach the Unfair Terms in Consumer Contract Regulations 1999 (UTCCR) and the statements on unfair contract terms made by the Financial Services Authority (FSA) in its publication 'Challenging unfair terms in consumer contracts' (available on the FSA website). It also breaches the Insurance Conduct of Business rules
Please confirm you will be providing a full refund within the next 7 days.
Yours faithfully

---

Dear xxxxxx
Policy Number: xxxxxxxxxx Complaint Reference: xxxxxxxxx

Thank you for your recent contact regarding your Swiftcover Motor Insurance Policy. Your complaint has been formally recorded on our internal systems and allocated the reference number above. I shall be handling this issue going forward. This is in line with the regulations of the Financial Services Authority (FSA) and forms part of our internal Complaints Procedure, a copy of which is enclosed.

Firstly, please accept my apologies for any inconvenience or distress caused. From the content of your email, the crux of your complaint would appear to surround the fee of £25 charged upon premature cancellation of your Swiftcover policy. After investigating the matter at hand, I would now like to share my findings with you and issue our Final Response.

Upon review of your complaint, I have agreed to refund the cancellation fee of £25 as a gesture of goodwill. The refund has been processed back to the card from which it came and will credit your account within three to five working days. The payment will show on your statement as a credit from Swiftcover, with your policy number as a reference.

I trust the matter has been resolved to your satisfaction but should you wish to escalate your complaint to the Financial Ombudsman Service (FOS), you must do so within 6 months of the date on this email. The FOS can be contacted in the following ways:

Financial Ombudsman Service
South Quay Plaza
183 Marsh Wall
London
E14 9SR

jiffer

Express insurance has just charged me £ 104 to take my old car off and my new car on £ 75 ADMIN CHARGE , plus a small charge from the underwriters plus the £s difference in cover or when questioning the need for such excessive admin charge I was informed I can cancel my policy for £190 ! PRETTY HARSH FOR A £204 POLICY

vaio

read post #28 and do the same