Is Harveys Furniture stitching me up?

Kuztardd

deleted thread

Ivrytwr3

I would:

a. Get it in writing that you will get the refund after accepting delivery.

or

b. Cancel the order.

hollydays

Dont think your being stitched up-but you will have to be patient to get your hands on that lovely lolly.

madazan

a few years ago, i had the same issue with some cupboards. initially, i phoned up customer services and they said i would not be able to get a refund. but i persisted and went to see the store manager. he casually said not a problem, go and see a person in the department and they'll do you a refund. i went to the dept and told them that the manager had authorised a refund. without batting an eyelid the salesman did it immediately without checking. saved over £250....:j

go and see the manager.

Nile

Hello Kuztardd

I'll move your thread to 'The (Consumer) Vent' board.

Hi, Martin’s asked me to post this in these circumstances: I’ve asked Board Guides to move threads if they’ll receive a better response elsewhere(please see this rule) so this post/thread has been moved to another board, where it should get more replies. If you have any questions about this policy please email [EMAIL="abuse@moneysavingexpert.com"]abuse@moneysavingexpert.com[/EMAIL].

Regards

Nile

Optimist

I suggest writing to the store manager confirming your understanding of the case. Mention the names of the people who made these promises. Confirm your acceptance of the sofa and chairs on the proviso that your understanding is correct and you will be refunded the £150. Send it recorded.