PowerGen Failed To Setup Direct Debit - Now I Owe £466! Eeck!

HappyIdiotTalk

Late last year I switched bank accounts from Barclays to Alliance & Leicester. At that time I asked for my direct debits to be transferred over to my new account. This was done, but I didn't notice that the Powergen one didn't get setup. I've contacted the Alliance & Leicester about this and they have confirmed that I did request the transfer:

I have looked at your account and can advise that you did request Powergen to be switched and we requested this to Powergen. The have failed to amend their details. I have sent an automated and postal reminder today to advise that they need to claim payments from this account.

I received the above reply from A&L on the 29th March. But it would appear that Powergen have still not setup the Direct Debit. Before I contact Powergen about this, could anyone advice how I should handle it as I'm not left with a bill for £466 as they've not received any payments from me since November (I normally pay £93.50 a month). And I can ill afford to pay that amount all at once!

TIA!

tripled

Guve them a call with an up to date meter reading, they sould calcualte your balance and be able to spread te repayments over 12 months. I'm surprised you haven't heard from them if you haven't made any payments since November mind.

Deleerious

The bank should accept some responsibility especially as they have confirmed that you asked them to set it up. As i see it (from the consumers side) it's "banking error" however, we all know the bank will worm their way out of it on some techinicality or other.

I read someone else with this issue a little while back and Powergen offered them 0% over an agreed period of time to pay the difference.

Best of luck though...

Deleerious

olly300

Deleerious wrote: »

The bank should accept some responsibility especially as they have confirmed that you asked them to set it up. As i see it (from the consumers side) it's "banking error" however, we all know the bank will worm their way out of it on some techinicality or other.

I read someone else with this issue a little while back and Powergen offered them 0% over an agreed period of time to pay the difference.

It's actually Powergen's fault not the banks and a Powergen customer billing error.

If you change banks and the bank notifies a company to set up a new Direct Debit/amend your Direct Debit details and the company doesn't then how can it be the banks fault?