Cannot exchange present as no longer on stock list?

nifter

Hello, I was wondering whether any of you might know where I stand (if anywhere) on this: My daughter was bought a coat for Christmas which is too small so I took it back to exchange for a larger size but Tesco said it was 'really, really old stock' and no longer on their computer so they couldn't offer me anything (no exchange, no credit note). My daughter is only 15 months old so even if it had been bought at her birth it's not that old - I would guess that it was probably purchased earlier in the year in a sale or something- the lady that bought it isn't the type to hoard things for years!! It's not a major problem but it's a sweet little coat and I would like to get a replacement. Plus, they were so rude I feel like I shouldn't let it go. I can't find anything online about 'old stock' and consumer rights. Any ideas gratefully received! Thank you

kitschkitty

a) someone else bought it
b) you don't have a receipt/proof of purchase
c)it's not faulty

You have absolutely no rights to an exchange or replacement.

ILW

You have no right to an exchange unless the item is faulty.

nifter

That's certainly told me! Thank you!

Guardsman

Thats the present sorted when one of your friends has a baby.

kitschkitty

Sorry but thinking that in retail terms an item of clothing that could potentially be 15 months old is not that old is pretty crazy. Fashion retail changes seasonally most items are in stock for just a few months, regular lines such as socks and pants may not change in some shops, but many still vary the patterns etc.

Without a receipt or proof that an item is less than a month or so old I wouldn't even attempt approaching a shop hoping for a return or exchange, and that's hoping the shop has a generous returns policy in the first place.

apesxx

Maybe it was bought new with tags from eBay/ charity shop etc x I'd just put it away and pass it onto someone else who has a baby or sell it on eBay/ Facebook x

Valli

Stores that do offer 'change of mind' refunds (which, in effect is what this is - it's not a faulty item, just unwanted because it doesn't fit) are giving the customer rights over and above the rights afforded to a customer by law. For this reason the stores specify a time limit within which the goods may be returned for refund or exchange. I *think* Marks and Spencers, at something like 3 months, though I may be wrong, is the longest. No store is obliged to change a perfectly good item for a customer and some stores don't. You could give it back to the donor and tell the donor it's too small then he/she can sort out a replacement gift;)

If it were me I would offer it on e bay.