BT and Tiscali calls???

lily-ella

Hi please help, why am I getting charged for phone calls from both BT and Tiscali? I thought I was with BT for home phone and Tiscali for broadband (free weekend talk) but I get a bill from both charging me for calls?? I am very

Thanks for any answers!

peter999

Sounds like BT still has your phoneline & may have to dial access code to call through Tiscali.

Have you asked Tiscali how it works ??

peter999

Heinz

lily-ella wrote: »

Hi please help, why am I getting charged for phone calls from both BT and Tiscali? I thought I was with BT for home phone and Tiscali for broadband (free weekend talk) but I get a bill from both charging me for calls?? I am very

Thanks for any answers!

Tiscali Free Weekend Talk can be either a line rental and calls package or a CPS package. It sounds like, sensibly, you have the latter.

So, you pay BT for line rental (£10.75/month if you're, as you should be, on BT Together Option 1, pay by DD and have opted for paper-free billing) and Tiscali for your calls.

So, Tiscali CPS gives you free weekends UK 01/02 calls or up to an hour and you are charged by them for all of your other calls.

Free unlimited calls to UK landlines

• every weekend†
• UK daytime calls just 2.7p per min
• UK evening calls just 5p per call (up to 60 mins)*

lily-ella

I had never even heard of CPS before today Ive searched for threads about it and seem to understand a bit now. Am I better off staying as I am then? The part I dont understand is how do make sure I get my free weekend calls from Tiscali and dont go through BT at weekends, and should I go through BT on weekdays, but if so how do i make sure I am doing that? Hope im making sense?

Heinz

lily-ella wrote: »

I had never even heard of CPS before today Ive searched for threads about it and seem to understand a bit now. Am I better off staying as I am then? The part I dont understand is how do make sure I get my free weekend calls from Tiscali and dont go through BT at weekends, and should I go through BT on weekdays, but if so how do i make sure I am doing that? Hope im making sense?

If I was right about Tiscali now being your CPS* provider, you should find that, unless you dial a 1280 prefix, none of your calls are going out on BT (i.e. ALL your calls are going via Tiscali - the weekend UK 01/02 ones free and the others at their standard rates).

* CPS means that, although you have a BT landline and your incoming calls still arrive on BT (so Caller Display, 1471 and 1571 work normally), you have opted to have the BT exchange programmed so that, by default, (nearly) all your outgoing calls are sent via the CPS provider (and BT don't even 'see' the calls even though they carry the first leg).

The 'default' part of that sentence is the key to CPS. It means that, if you want, you can use a prefix to send an individual call via another provider (i.e. override the CPS programming for a single call). For example, using just a 1280 prefix will send that call out via BT, using just a 18185 prefix (not 128018185) will send that call out via www.18185.co.uk and so on.

In other words, CPS allows you still to pick the best carrier for your calls even though you've opted, normally, to use one provider (in this case, Tiscali Weekend Talk).

With a BT landline, you can do better (see the 'HERE' link in my signature below).

lily-ella

Thanks Heinz, that explained it all for me! You are right all of my calls are going through Tiscali. Going to check your sig now. Thanks again