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Can you return mobile phones
traceya89
Posts: 942 Forumite
i bought a phone for my partner for xmas, which he does not like. he has had the phone out of the box and used it for an hour. do i have any rights to return the phone. i bought it from a company on ebay who sell loads of these phones.
Just about to give up!
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i bought a phone for my partner for xmas, which he does not like. he has had the phone out of the box and used it for an hour. do i have any rights to return the phone. i bought it from a company on ebay who sell loads of these phones.
I wouldn't have the cheek to even ask personally , why should the seller have to take back a used phone which he will now have to sell as used?I’m a Forum Ambassador and I support the Forum Team on the eBay, Auctions, Car Boot & Jumble Sales, Boost Your Income, Praise, Vents & Warnings, Overseas Holidays & Travel Planning , UK Holidays, Days Out & Entertainments boards. If you need any help on these boards, do let me know.. Please note that Ambassadors are not moderators. Any posts you spot in breach of the Forum Rules should be reported via the report button, or by emailing forumteam@moneysavingexpert.com.All views are my own and not the official line of MoneySavingExpert.0 -
I dont think that would be fair as if you return it the seller would have to sell it as used and take a loss. Its not fair to the seller, Maybe sell it on ebay yourself0
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yes it was a BIN. does that make a difference? what does distant selling rules mean?Just about to give up!0
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Tell him to get used to it, the ungrateful man.
Very thoughtless.
I;d be thinking of sending him back, rather than the phone.make the most of it, we are only here for the weekend.
and we will never, ever return.0 -
Under DSR unless the seller did not meet some of the necessary requirements then the buyer only had 7 days to return the phone.
Distance selling regs allow a 7 day cooling off period once item has been received to change your mind, it is not unlimited!if i had known then what i know now0 -
Presumably, you bought it before Christmas so youre past the 7 days.
Sell it on Ebay.make the most of it, we are only here for the weekend.
and we will never, ever return.0 -
Just remember you will need to sell it now as 'used'I’m a Forum Ambassador and I support the Forum Team on the eBay, Auctions, Car Boot & Jumble Sales, Boost Your Income, Praise, Vents & Warnings, Overseas Holidays & Travel Planning , UK Holidays, Days Out & Entertainments boards. If you need any help on these boards, do let me know.. Please note that Ambassadors are not moderators. Any posts you spot in breach of the Forum Rules should be reported via the report button, or by emailing forumteam@moneysavingexpert.com.All views are my own and not the official line of MoneySavingExpert.0
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If you are cheeky contact the seller, they may offer an exchange for a better product, if you're willing to pay more. I'd expect them to charge for restock/returning item, if they will accept.
It's possible, given seals, etc on new mobile phones that DSRs don't apply but I could be wrong.0 -
It's possible, given seals, etc on new mobile phones that DSRs don't apply but I could be wrong
I'd hope so - there is a huge difference between a simple change of mind and taking something out of the box, turning it on and messing around with it for an hour (doing who knows what damage in the process!)0
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