Advice please

Shellyb76

Hello,

Sorry first timer... so hope i've done this right.

I've used the online templates 1 & 2, claiming back £1027.94 or £894.25 without interest from HSBC. I gave them 14 days on 25th March and got letter dated 4th April saying they are investigating and will be back in touch, today I rang them as it's been a further 20 days and they advise that they got my letter 2nd April and are working through the claims from that date now, but this can take 8 weeks to fully complete. Do I wait the 8 weeks or complete my online claim on money claim?

Kind regards
ShellyB

Twinkly

Shellyb76 wrote: »

Hello,

Sorry first timer... so hope i've done this right.

I've used the online templates 1 & 2, claiming back £1027.94 or £894.25 without interest from HSBC. I gave them 14 days on 25th March and got letter dated 4th April saying they are investigating and will be back in touch, today I rang them as it's been a further 20 days and they advise that they got my letter 2nd April and are working through the claims from that date now, but this can take 8 weeks to fully complete. Do I wait the 8 weeks or complete my online claim on money claim?

Kind regards
ShellyB

The banks are allowed 8 weeks to respond to and deal with a customers complaint as per the guidelines laid down by the FSA. This is only relevant if you were to use the Financial Ombudsman as you would be required to exhaust the banks complaints procedure first.

As you are using the court route then there is no requirement to follow those timescales yourself. You need only show to the court that you have allowed ample time for them to respond to and deal with your claim. You can continue with the process and file claim at court now if you wish. Good luck

Shellyb76

Thank you so much for this - it's helped a lot - get ready hsbc, i'm taking you to court. Regards
Shelly