Awful service from Milk & More

TheHolly

I've been inundated with emails from Milk & More about ordering last minute bits for delivery before Xmas so I decided I would stock up on some essentials I needed to avoid having to go to a packed supermarket.

This morning was the last delivery day and only 3 out of the 6 items arrived and one of the 3 items I did receive was incorrect. They only have an 0845 number and I spent 5 minutes on hold before giving up. I rarely use the service but I must admit they have been problematic in the past, I should never have trusted them to deliver but no-one else offers a service like it and when it works it really is very useful.

I am lucky in that I am able to get to a supermarket to pick up some of the things that weren't delivered but I'm sure Milk & More is used by many elderly people and people who cannot get to the shops easily and rely on the service, I feel very sorry for those people who had items missing that they needed for Christmas.

Never rely on Milk & More..

Charliezoo

Yep, same here. Next to nothing arrived in my order today. I only bothered to order to get the free box of chocs they promised me, they didn't arrive either! Customer services is based in the Philippines, good luck getting any help from them.

thriftytwosome

I was expecting a double delivery on the Saturday before Christmas as has happened in the past, but only received my usual delivery. Fortunately I was able to go to the supermarket for extra milk. I rang today to query the fact that I had not received the double delivery and was told by the customer services lady, who was quite difficult to understand, that on the Home page of the website it states there is not a delivery on Christmas Day (which I knew) and that I should have gone online, as an online customer, to my order and put the extra amount on the Saturday's delivery and that I should have seen this! She seems to think it was quite clear, but not to me when I went to the home page to check later. A small notice that you have to hover the cursor over, easily missed.
As my order stays the same most of the time I only go online to check the bill so was completely unaware.
So a word of warning to all Milk and More customers that the same situation will arise for 1 January!! So check your orders.

Have to agree with others that have mentioned customer service from Milk and More is very poor. The reason my order hardly changes is because of problems I have had before with extra items of groceries.

thriftytwosome

Since posting my previous message they have changed the website home page!! The message is more prominent now but could be even more so I think. Well I suppose it's a start.

LISAWICK

I myself did not receive the double milk as I would normally have received before xmas - because of this I bought extra for new year (couldn't be bothered to try and amend website) and low and behold on the Saturday before new year I got double milk!! Now attempting to look at bill but fails to load!

Lip_Stick

I've just got an email giving me £5 off a £10 shop. Tempting, but then I remember the shed load of hassle I've had off them, not honouring any of these offers, and the countless phone calls I've had to make to sort out problems.... :undecided

Really annoys me that they don't have an email address to contact them by!