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RM International 'signed for' item returned to sender... can I get a refund?
porto_bello
Posts: 1,828 Forumite
Quick RM related question...
I had a feeling that a particular overseas buyer was less than above board and going to pull a INR claim on a £40 item (small item in a gift box), so I sent an item International signed for/airsure trackable.
Sure enough, they did pull an INR. However, RM had all the details of the tracking, which shows the buyer refused to sign for the item on 2 occasions, so the item cam back to myself.
Does anyone know, when RM cannot deliver an item, can the sender reclaim any part of the postage charge form RM? [It was a lightish package, but cost about £10 to send].
I had a feeling that a particular overseas buyer was less than above board and going to pull a INR claim on a £40 item (small item in a gift box), so I sent an item International signed for/airsure trackable.
Sure enough, they did pull an INR. However, RM had all the details of the tracking, which shows the buyer refused to sign for the item on 2 occasions, so the item cam back to myself.
Does anyone know, when RM cannot deliver an item, can the sender reclaim any part of the postage charge form RM? [It was a lightish package, but cost about £10 to send].
"The secret of life is honesty and fair dealing.
...If you can fake that, you've got it made."
Groucho Marx
...If you can fake that, you've got it made."
Groucho Marx
0
Comments
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you cant claim postage, they tried to deliver so did as you asked0
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porto_bello wrote: »Quick RM related question...
I had a feeling that a particular overseas buyer was less than above board and going to pull a INR claim on a £40 item (small item in a gift box), so I sent an item International signed for/airsure trackable.
Sure enough, they did pull an INR. However, RM had all the details of the tracking, which shows the buyer refused to sign for the item on 2 occasions, so the item cam back to myself.
Does anyone know, when RM cannot deliver an item, can the sender reclaim any part of the postage charge form RM? [It was a lightish package, but cost about £10 to send].
what would be the basis of the refund?
RM sent it,then brought it back to you0 -
what would be the basis of the refund?
RM sent it,then brought it back to you
On the basis that the buyer claims it never arrived.
And on the basis that RM were paid £10 to complete a service that demonstratively was never completed."The secret of life is honesty and fair dealing.
...If you can fake that, you've got it made."
Groucho Marx0 -
RM had all the details of the tracking, which shows the buyer refused to sign for the item on 2 occasions
Delivery was attempted, you re not entitled to anything0 -
porto_bello wrote: »On the basis that the buyer claims it never arrived.
And on the basis that RM were paid £10 to complete a service that demonstratively was never completed.which shows the buyer refused to sign for the item on 2 occasions,
really? Thats not what the delivering country have stated0 -
Both Royal Mail and the destination operator are going that extra mile by returning it to you at their cost. Seems a fairly good service to me.
Maybe you got the house number wrong?0 -
The price you pay Royal Mail includes the cost of return (if you provide a return address) should delivery not happen for any reason. Do you expect the postie to kick down the door and nail the package to the head of anyone they find there?0
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If that was ever a realistic proposition, I suspect there would be something of a stampede to the Post Office. There are certainly one or two US based buyers I've encountered over the years, whose long-term antics and cumulative damage, to numerous eBay accounts really deserves some 'hands on' feedback... easily worth a £10 investment and a six-inch nail. :think:Do you expect the postie to kick down the door and nail the package to the head of anyone they find there?
From the perspective of profitability, it would seem to be more efficient for RM to simply hold items locally for few days, then declare them 'undeliverable', return them to the sender... and keep the money.The price you pay Royal Mail includes the cost of return (if you provide a return address) should delivery not happen for any reason.
Hopefully nobody in a post-privatised RM will work that out..."The secret of life is honesty and fair dealing.
...If you can fake that, you've got it made."
Groucho Marx0
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