Problems with Zurich car insurance

SM1988

I recieved an email from Zurich this morning saying they have cancelled my car insurance as of this Wednesday gone because I did not send them copies of my driving licience and V5. They claimed to have sent me two letters in the post which I have recieved neither. I rarely get mail lost in the post.

I am really annoyed at this situation. I now have to tick the box where it says "have you ever had a policy refused or cancelled" which bumps my premium up. I have no claims or convictions and always pay up front. I can't understand how I can be treated like this.

Has any one else had problems like this?

DCFC79

SM1988 wrote: »

I recieved an email from Zurich this morning saying they have cancelled my car insurance as of this Wednesday gone because I did not send them copies of my driving licience and V5. They claimed to have sent me two letters in the post which I have recieved neither. I rarely get mail lost in the post.

I am really annoyed at this situation. I now have to tick the box where it says "have you ever had a policy refused or cancelled" which bumps my premium up. I have no claims or convictions and always pay up front. I can't understand how I can be treated like this.

Has any one else had problems like this?

Id be asking for proof the letters were sent ?

SM1988

I will be taking this further. I am just very surprised that a large well known company treat me like this. Customer service was bad, they just didn't want to know.