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Problems with Confused.com
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rathr9
Posts: 4 Newbie
Used this comparison site to get an insurance quote on the car to cover me, my wife and daughter. When it came to completing the driver information there was a question about how long the driver had held their licence. There is a drop down selection for this question which is in whole years up to the final option of 20+ years. I selected this answer for me and my wife. When I completed it for my daughter I rounded it up to the nearest year ie from 2 years 11 months to 3 years. This seemed reasonable as their was no provision to declare years and months - or so I thought!
I took out an insurance policy as a result of the search. As part of policy I had to send copies of the driving licences. About 4 weeks later I had an email from them to say my declaration of 3 years for my daughter was incorrect, as it was actually 2 years 11 months. They asked for another £65 or the policy was void. They offered me less than half of the premium if I cancelled. On complaining to Confused.com they said that they would not uphold the complaint since if I had entered 2 years then a months box would appear so I could then enter the number of months. This only appears if less than 3 years is entered first.
They are going to add some text to clarify this - has anyone else been caught out with this, and what did you do to resolve?
I took out an insurance policy as a result of the search. As part of policy I had to send copies of the driving licences. About 4 weeks later I had an email from them to say my declaration of 3 years for my daughter was incorrect, as it was actually 2 years 11 months. They asked for another £65 or the policy was void. They offered me less than half of the premium if I cancelled. On complaining to Confused.com they said that they would not uphold the complaint since if I had entered 2 years then a months box would appear so I could then enter the number of months. This only appears if less than 3 years is entered first.
They are going to add some text to clarify this - has anyone else been caught out with this, and what did you do to resolve?
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Comments
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Well surely now she HAS held her licence for 3 yrs.Be Alert..........Britain needs lerts.0
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paddedjohn wrote: »Well surely now she HAS held her licence for 3 yrs.
You need to give them (accurate) details for the start of the policy!0 -
I have found it is best to use a comparison site to give an indication of the cheaper insurers but then always go to the actual insurers site ( via cashback site if necessary ) to purchase.
If you look at the variations in the questions asked by different insurers how can one site give accurate results that cover all insurers.
After buying via a comparison site it is therefore quite common to find inaccuracies when you receive your documents from the insurer.0
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