Vent! DW SportvGyms - Avoid!!

Pumpkinx

Signed up 1 year ago to DW sports, attended a few times & was paying £41 a month for full access. I felt like I was wasting money so, I cancelled the DD because I couldn't justify spending £41 a month on going to the gym once a month (full time mother, working & Uni student) however, I start getting emails and letters saying I must write in to HO *not telephone* 4 weeks notice, pay 1 month in advance bare in mind, the gym assistant never gave me a contract.. She asked questions and typed up on her computer asked for my bank details and only told me its six months minimum then you can cancel after as its rolling. Took a photo of me for my ID then issued my card then that's it - looks like I've been miss informed :mad:

SandC

Really when you sign up for something like a gym you should ask the relevant questions. DW do not issue written contracts but you do sign one, just electronically. You may not recall but you probably signed a couple of things on a small screen - if you wanted written contract and terms you really should have asked for a copy. With rolling contracts you still have to give notice, with gyms you are usually tied in to 6 months or 12 months which is your agreement that you will remain a member and continue paying for that length of time. After that point you must inform them that you will be terminating your contract - so if you wanted to stop going at end Dec 2012 you would have had to tell them before end of Nov 2012 - in whichever form they require which is usually written.

Remember, cancelling a direct debit is not cancelling an agreement, the two are separate.

stephen77

if your a student why are you paying £41?
student price for peak appears to no more than £30.

The_Black_Sheep

ThumbRemote wrote: »

Is that really necessary?

It's not, but it can become a little tiresome when people constantly appear to lack the 'bottle' to simply inform a member of staff of their intention to cancel their gym membership in favour of going about it in this cloak and dagger manner.

Contrary to popular belief the gym staff won't start berating you for being lazy if you wish to cancel your membership.