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A Sunny look at Techi Support
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Nytehawk
Posts: 6,118 Forumite
in Techie Stuff
Where else could I put these classics
Tech support: What kind of computer do you have?
Female customer: A white one...
===============
Customer: Hi, this is Celine. I can't get my diskette out.
Tech support: Have you tried pushing the Button?
Customer: Yes, sure, it's really stuck.
Tech support: That doesn't sound good; I'll make a note.
Customer: No, wait a minute... I hadn't inserted it yet... it's still on my desk... sorry....
===============
Tech support: Click on the 'my computer' icon on to the left of the screen.
Customer: Your left or my left?
===============
Tech support: Good day. How may I help you?
Male customer: Hello... I can't print.
Tech support: Would you click on "start" for me and...
Customer: Listen pal; don't start getting technical on me! I'm not Bill Gates.
===============
Customer: Hi, good afternoon, this is Martha, I can't print. Every time I try, it says 'Can't find printer'. I've even lifted the printer and placed it in front of the monitor, but the computer still says he can't find it...
===============
Customer: I have problems printing in red...
Tech support: Do you have a color printer?
Customer: Aaaah.....................thank you.
===============
Tech support: What's on your monitor now, ma'am?
Customer: A teddy bear my boyfriend bought for me at the 7-11.
===============
Customer: My keyboard is not working anymore.
Tech support: Are you sure it's plugged into the computer?
Customer: No. I can't get behind the computer.
Tech support: Pick up your keyboard and walk 10 paces back.
Customer:! OK
Tech support: Did the keyboard come with you?
Customer: Yes
Tech support: That means the keyboard is not plugged in. Is there another keyboard?
Customer: Yes, there's another one here. Ah...that one does work...
===============
Tech support: You r password is the small letter "a" as in apple, a capital letter V as n Victor, the number 7.
Customer: Is that 7 in capital letters?
===============
Customer: can't get on the Internet.
Tech support: Are you sure you used the right password?
Customer: Yes, I'm sure. I saw my colleague do it.
Tech support: Can you tell me what the password was?
Customer: Five stars.
===============
Tech support: What anti-virus program do you use?
Customer: Netscape.
Tech support: That's not an anti-virus program.
Customer: Oh, sorry...Internet Explorer.
===============
Customer: I have a huge problem. A friend has placed a screen saver on my computer, but every time I move the mouse, it disappears.
===============
Tech support: How may I help you?
Customer: I'm writing my first e-mail.
Tech support: OK, and what seems to be the problem?
Customer: Well, I have the letter 'a' in the address, but how do I get the circle around it?
===============
A woman customer called the Canon help desk with a problem with her printer.
Tech support: Are you running it under windows?
Customer: "No, my desk is next to the door, but that is a good point. The man sitting in the cubicle next to me is under a window, and his printer is working fine."
===============
And last but not least...
Tech support: "Okay Bob, let's press the control and escape keys at the same time. That brings up a task list in the middle of the screen. Now type the letter "P" to bring up the Program Manager."
Customer: I don't have a P.
Tech support: On your keyboard, Bob.
Customer: What do you mean?
Tech support: "P".....on your keyboard, Bob.
Customer: I'M NOT GOING TO DO THAT!
Tech support: What kind of computer do you have?
Female customer: A white one...
===============
Customer: Hi, this is Celine. I can't get my diskette out.
Tech support: Have you tried pushing the Button?
Customer: Yes, sure, it's really stuck.
Tech support: That doesn't sound good; I'll make a note.
Customer: No, wait a minute... I hadn't inserted it yet... it's still on my desk... sorry....
===============
Tech support: Click on the 'my computer' icon on to the left of the screen.
Customer: Your left or my left?
===============
Tech support: Good day. How may I help you?
Male customer: Hello... I can't print.
Tech support: Would you click on "start" for me and...
Customer: Listen pal; don't start getting technical on me! I'm not Bill Gates.
===============
Customer: Hi, good afternoon, this is Martha, I can't print. Every time I try, it says 'Can't find printer'. I've even lifted the printer and placed it in front of the monitor, but the computer still says he can't find it...
===============
Customer: I have problems printing in red...
Tech support: Do you have a color printer?
Customer: Aaaah.....................thank you.
===============
Tech support: What's on your monitor now, ma'am?
Customer: A teddy bear my boyfriend bought for me at the 7-11.
===============
Customer: My keyboard is not working anymore.
Tech support: Are you sure it's plugged into the computer?
Customer: No. I can't get behind the computer.
Tech support: Pick up your keyboard and walk 10 paces back.
Customer:! OK
Tech support: Did the keyboard come with you?
Customer: Yes
Tech support: That means the keyboard is not plugged in. Is there another keyboard?
Customer: Yes, there's another one here. Ah...that one does work...
===============
Tech support: You r password is the small letter "a" as in apple, a capital letter V as n Victor, the number 7.
Customer: Is that 7 in capital letters?
===============
Customer: can't get on the Internet.
Tech support: Are you sure you used the right password?
Customer: Yes, I'm sure. I saw my colleague do it.
Tech support: Can you tell me what the password was?
Customer: Five stars.
===============
Tech support: What anti-virus program do you use?
Customer: Netscape.
Tech support: That's not an anti-virus program.
Customer: Oh, sorry...Internet Explorer.
===============
Customer: I have a huge problem. A friend has placed a screen saver on my computer, but every time I move the mouse, it disappears.
===============
Tech support: How may I help you?
Customer: I'm writing my first e-mail.
Tech support: OK, and what seems to be the problem?
Customer: Well, I have the letter 'a' in the address, but how do I get the circle around it?
===============
A woman customer called the Canon help desk with a problem with her printer.
Tech support: Are you running it under windows?
Customer: "No, my desk is next to the door, but that is a good point. The man sitting in the cubicle next to me is under a window, and his printer is working fine."
===============
And last but not least...
Tech support: "Okay Bob, let's press the control and escape keys at the same time. That brings up a task list in the middle of the screen. Now type the letter "P" to bring up the Program Manager."
Customer: I don't have a P.
Tech support: On your keyboard, Bob.
Customer: What do you mean?
Tech support: "P".....on your keyboard, Bob.
Customer: I'M NOT GOING TO DO THAT!
"Did you hear about the frog that broke down on the motorway???? They toad him away!"
0
Comments
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heard some of them before but all good
0 -
One from my days in tech support:
Customer: I can't connect to the internet
Me: ok - do you have the computer in front of you?
Customer: no - the computer is in the garage and theres no heating out there, so I've come inside
Me: Do you have a cordless/mobile phone?
Customer: no
That happened 2-3 times in my brief time there, with different locations. Better still was the person who phoned up and when I asked if they were near the computer, they told me they were at work 30 miles away.
It was an ISP, and in 14 months I had twice customers phone up and tell me the supplied cd didn't work, only to (eventually) work out they were putting it in upside down.
They also had a text-based chat system (through a kind of instant messenger), and one day a woman came on and told me she had received a warning about an email with an embedded attachment, and she told me (and I quote): "i do not know what "embedded" means, even".
She didn't seem particularly happy when I sent her the dictionary definition for the word "embedded"
0 -
I work in tech support and we do get actual calls like this. Not too often, thankfully. I usually start to worry when I have to describe internet explorer as "the big blue e" and the @ symbol as the "a with a curly tail". Still, I'd rather have people who know nothing than people who think they know everything! Student MoneySaving Club Member Number 007! 0
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