Npower Bill, 2 days before switching...

danielson81

Hi,

2 days before I switched over to Co-op Pioneer from Npower they sent me a £300 bill. Which was fine, as we were due one.

I rang them up and said I'm switching in a few days and will send you final meter readings etc to both you and new supplier. Which happened as planned. They said that's fine and to ignore the first bill.

Of course Npower are still chasing this bill up with "Collections Direct" letters now. Tried to ring them today, got fed up waiting for 40 mins and their ringback just cut me off!

Shall I just ignore this and hope a final bill will be issued and it sorts itself out?

I want to pay, just thought it would be easier to pay one big final bill than one £300 bill and one for (eg) £11 a few weeks later?

Official switching date was 3rd Dec, Bill was 30th Nov, Final readings sent to both suppliers on 3rd Dec.

DUTR

How did you used to pay the bill? Whether you thought it was easier to pay one final bill, you may as well have paid the £300 and then whatever bill arrived next.

withabix

No, because Npower are grossly incompetent.

They spent a month chasing me for a £67 'debt' on my electricity account, complete with all of the threatening and harrassing letters and 'Telemessages'.

Strangely, I was £67 in credit on my linked Npower gas account (due to incompetent Npower staff crediting my final payment to the wrong account), but their negligent, incompetent lazy staff are clearly incapable of doing basic maths.

I am currently taking the p1ss out of their incompetence, 'charging' them £10 per minute for my time in writing to them.

Of course I won't get anything from them, but I will quite happily waste as much of their time as possible in the the meantime...

I managed to use variations of the word 'incompetent' 15 times in my last letter

I will stop exchanging letters with them when I am satisfied that they have spent any profit they made out of me in corresponding with me!

nPower

danielson81 wrote: »

Hi,

2 days before I switched over to Co-op Pioneer from Npower they sent me a £300 bill. Which was fine, as we were due one.

I rang them up and said I'm switching in a few days and will send you final meter readings etc to both you and new supplier. Which happened as planned. They said that's fine and to ignore the first bill.

Of course Npower are still chasing this bill up with "Collections Direct" letters now. Tried to ring them today, got fed up waiting for 40 mins and their ringback just cut me off!

Shall I just ignore this and hope a final bill will be issued and it sorts itself out?

I want to pay, just thought it would be easier to pay one big final bill than one £300 bill and one for (eg) £11 a few weeks later?

Official switching date was 3rd Dec, Bill was 30th Nov, Final readings sent to both suppliers on 3rd Dec.

Hi danielson81,

I'd like to find out where we are with sending you your final bill- it shouldn't be taking this long.

Please can you send me your account details and final readings to [EMAIL="forumresponse@npower.com"]forumresponse@npower.com[/EMAIL]?

Many thanks,

Adam

Wywth

If a bill was only issued on 30th November, the account should not be with a DCA yet (unless there was perhaps already outstanding amounts on the account carried over to this latest bill)

I suggest you take up Adam's offer of help