Hastings excessive admin costs

richenbacker

I've just changed my address details for 3 vehicles. 2 cars insured with direct line which resulted in no admin charge and even a refund as I'm moving to a more rural area.
However with People's choice who are part of Hastings insurance who I have a motor bike insured with, I've been charged just short of £39 admin charge for a call that took about 3 minutes at most.
Can't be justified and not a way to keep customers

InsideInsurance

Are you sure there was no admin fee from DL? They certainly did used to charge one for making a change of address and so it could be that your CoA generated a £60 refund but they have a £25 admin fee and so you get a net £35 refund

forgotmyname

DL would probably have charged you a fee but your premium refund covered it.

What you get back would have been after these deductions.

And £39 is nowhere near excessive. Some charge £75 admin fee.