EGG MONEY card

papacool

Tried to get this up and running on the web.... UH UH! Had to phone a 0845 number. They wanted to go through the application by phone.. the call would last from 20 to 30 minutes. I agreed if they would phone me back. They did! Then it started. Every sort of question... except my shoe size [which I gave, just in case the missed it], You name it... I'm sure he asked it. After 45 minutes he said he would do a credit check and get back to me in 30 minutes, which he did. We originally asked for a credit limit of £2,000, being based on our joint income. When he got back to me, he said he would have to discount my wifes income. So, we could have a credit limit of £500. I asked what would happen if I went over the £500 limit... how much would I have to pay Egg for the honour of over spending?..... The SILENCE was deafening... no reply. So I declined the card. We've had credit cards for years and clear the balance every month.. my credit is excellent. I could have a higher credit limit, IF I transferred my high interest bank account to EGG. In doing this I would lose 1.5% interest. His response to my decline of the card was ... so are you sure you don't want to transfer you money to Egg and get our card... we will increase your credit limit? NO! So, I take it that you want to forget this application? YES! Well I guess we'll close your application for an Egg card, yes? YES!

smithja

Hi, I have recently been through the exact same thing and even threatened them with a post on here. They were refusing to take my disability living allowance into account, which is a breach of the Disability Discrimination Act. Then came another 30 minute telephone call after they realised their error and decided to re-assess my application. I just asked for a £500 limit. Following day was told they could still not offer me the card as I have made a few application recently and they want to see how I handle my accounts. Then I applied for a Barclaycard, completely different experience, was declined by the automated process but after sending in a bank statement they gave me a card with a £3500 limit. So have gone back to Egg to say, this seems strange, why would you refuse a card and the largest credit card lender in the country issue me a card with such a high limit and think me so credit worthy, the only thing I can think that really explains it is that they dont want to take my DLA into account, as they said at first. Before I applied for the card I read their minimum requirements, which makes no reference to income. So after a few weeks of sending secure messages that they are now being ignored, I finally said, please either give me a card with the lowest limit (I also said it was no longer about credit but about discrimination), or take the searches off of my credit file. After all when I applied for the Barlcaycard they had an additional search which Egg did not have and I am led to believe each one reduces your credit status. They really are taking the biscuit and if they dont respond soon I will ask the Experian and Equifax to remove the searches. Your statement about shoe size made me laugh, I was told "we want to assess your whole financial situation, etc etc", and thats why we are asking so many questions. I am sure the local police constabulary would give you an easier time after arresting you for some major crime than Egg are doing. James

MarkyMarkD

You can't get searches removed from your credit history just because you get declined. That's silly.

MABLE

The only way to get a credit search remove is by contacting the company that searched your file and they have they can instruct the credit agencey to delete the search. Also let us not forgot that credit is a privledge and not a god given right.

smithja

I am not asking because I was declined I am asking because they stated their minimum requirements, and I met them, and then applied for the card only to be told oh you dont meet our minimum requirements as we dont accept DLA as income. I think they should say in the section were you have to agree to meeting minimum criteria, like say RBS does "you need to earn £10,000 per annun", or GE Money say, "you need to be working 16 hours per week, or on Disability Benefit". If I applied knowing I did not met the minimum criteria then its obviously my fault but thats not what happened.

kuohu

To the OP... A card with a £500 limit is better than nothing though. Personally I'd have taken it then secure messaged Egg in a few months time to ask for a limit increase.

smithja

I get your point but I am one for using analogies. It's like standing in the 5 items or less queue in the supermarket with 5 items only to be told when you get to being served, sorry that sign is wrong you need to go to another till as this one only really takes 4.

kuohu

No I was responding to the original poster actually. Your case does seem to be rather annoying.

smithja

annoying to you, or annoying that they are messing me around?

I am a disabled person as defined by the disability discrimination act and it actually states they cannot legally treat me less favourable than "a member of the public (I take it that means someone who is not disabled)", and specifically goes onto to say a bank cannot discriminate in relation to loans, credit, banking etc, if you are defined under this act as disabled. I am on the highest rate and have a good income, which I presume is why Barclays gave me a limit of £3500, and my opinion is if they (Barclays) find me so credit worthy and they are all in a competitive market why are Egg being so difficult. I am on the electoral roll at my past and current address. I have a few active credit agreements all with a limit of around £1000 and no missed payments ever, and 2 new application credit searches carried out in the last 6 months (3 after I applied for the Barclaycard).

smithja

I should add Barlcays told me they did not discriminate against people and only took pertinent information into account. This appears to be exactly what they have done.

MarkyMarkD

I don't think that you are right in your interpretation of the DDA. Are you sure that the DDA requires lenders to treat benefit income in the same way as any other form of income?