who do you use for for your deliveries other than royal mail

stolt

been using a booking agent for dhl to my collections/deliveries although pretty cheap the booking agent has lost the plot today because she has had some problems and basically said she doesnt want to do it anymore.

who do you use and where can i find them, i have about 9 parcels to send out and i'm already 3 days late from when i said they would be posted.

Jakejakejake

I use
DEWINGBC (DHL)
and
ITDISTRIBUTION (PARCELFORCE)

and sometimes payperdrop.

stolt

ha ha i've been using dewingbc and speaking to rachael there (i know its not her fault) but she seems really fed up and seems like there are problems after problem, basically telling me to contact dhl myself because shes done as much as she can with the non collections, she did refund me though very quickly and she was great up until then. real shame because i was sending a good few out a week.

payperdrop is dhl, not as bad as dewingbc but i had a breakage and a lost parcel, again it comes down to dhl but i have to wait ages for dhl to refund me or get any news out of them. either way i've not had my refunds and surprisingly i cant contact them either....will report this lot to dhl for tarnishing there name although i dont suspect dhl are that bothered, they havent been upto now.

itdistribution looks good, and a decent price aswell, will book a couple via them to see how it works out.

thanks

reddeb

Well I don't believe it , I booked DEWINGBC yesterday and thought the parcel would have been picked up today but wasn't, emailed about it and had to resend my details as she couldn't find my booking, haven't heard anything back from her, so I'm hoping it is collected tomorrow. I must be the kiss of death!!

reddeb

Parcel was picked up today, tried tracking it, but not showing, how long do you think I should wait before trying to track again? Thanks in advance.

Jakejakejake

reddeb wrote: »

Parcel was picked up today, tried tracking it, but not showing, how long do you think I should wait before trying to track again? Thanks in advance.

With DHL, i don't think it goes until the evening (when it reaches the service centre) and is on route to the delivery branch.

appleblossom

I booked yesterday for a collection today from Rachel and they collected it this morning, didn't know she didn't want to do it anymore, I have just paid for another 2 tonight so I hope she carries on, I really hope it's not a case like selective where everyone starts using them to the point she can't cope as I have found her really helpful.

Jakejakejake

julieblake wrote: »

I booked yesterday for a collection today from Rachel and they collected it this morning, didn't know she didn't want to do it anymore, I have just paid for another 2 tonight so I hope she carries on, I really hope it's not a case like selective where everyone starts using them to the point she can't cope as I have found her really helpful.

Shes very good with communications about the delivery.

For example, i was having a parcel collected from someone, but dhl didn't pick up on 3 days - She was very helpful and apologetic, and rebooked everyday, but in the end i got a full refund!

Every other parcel i have sent has been collected next day and delivered the following day!

LULUBELLE_2

I Use Pharos, who are a booking agent for UPS - UPS are fantastic, you can pick your own collection time, they have always delivered within 24hrs.

Can't recommend highly enough - their prices are pretty damned good, as well. :T

http://www.pharos-international.co.uk/cquote.php

reddeb

Jakejakejake wrote: »

With DHL, i don't think it goes until the evening (when it reaches the service centre) and is on route to the delivery branch.

Just managed to get tracking started on my parcel, thanks for the help.:j

appleblossom

Jakejakejake wrote: »

Shes very good with communications about the delivery.

For example, i was having a parcel collected from someone, but dhl didn't pick up on 3 days - She was very helpful and apologetic, and rebooked everyday, but in the end i got a full refund!

I agree, she is very helpful, it would be a shame if she stopped doing it. I have recommended her to loads of ppl who use her now, I find it helps with the sales too - I don't inflate my charges and just charge the 3.99, so when you're selling the same item as someone else and they are charging a tenner courier service, you get the sale - so much so, someone contacted me last week asking how I had such a low postage for an item when they were selling an identical one and was charging over 8.00 (they had no bids,I did), I advised them how and they changed their listing!!