Advice Needed on Nightmare with Dreams

trestigerlily

Hi,
I'm currently going through what unfortunately seems to be a run-of-the-mill experience with Dreams Beds. To cut a long story short, the bed was not delivered when it supposed to be, twice, when it was delivered it was broken and three months later here we are with a broken bed that we cannot use, and only the word of some man at customer services that our bed will be delivered on Saturday, all in all around £2000 worse off for the experience.

Has anyone ever received compensation from Dreams after dealing with the issues?

Hopefully on Saturday my new bed will be delivered and, as per their incomprehensible policy I can only go about seeking compensation when all issues have been resolved. I'm hoping they will be and I'm curious to know what sort of level of compensation others have received so that I can negotiate my way to a fair deal after several days off work, some unpaid, some holiday, the hours I've spent on the phone to customer services on their extortionately priced rates, the broken promises, the lies, the damage to my property when they delivered to broken bed, the lack of delivery to my bedroom, which I paid for but did not receive and the four months I have been sleeping on my sofa. I've been promised a 'personalized, reasonable and substantial compensation package' but would like to know what is considered reasonable in this case?

Any advice greatly appreciated! Thanks!

s1lv3rdal5

You should never have accepted the faulty bed, you should have rejected it as;
Not fit for purpose
and
Not of merchantable quality

Hopefully your new bed will be OK, but if it is not, I would tell the delivery driver that you are, refusing to accept it.
Get the driver to remove the faulty one as well, maybe tell them to remove the faulty one first, before they unload the replacement.

You could start a Small Court Claim, for the expense and the time you have spent waiting, others have tried and succeeded.