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Premier Wills Writers Limited.What a fiasco

I did have my Will stored at a company in Croydon,Surrey but as the company moved on my Will went to Pwwl.I didn't have a choice and had to deal with them direct.
Instead of storing mine they stored my partners instead.I complained and then instead of storing mine they stored my parents.

Confused.The person I spoke never phoned back.

Now this morning a letter arrives asking my partner for cash to restore her will.

I have sent them an email basically to tell them where to stick it.
What a s..t company.
What sort of hassles could thay put someone through who dies?
They seem to be members of The Society of Will Writers(some buddy company no doubt-I won't want to complain further but my god they must be cowboys........Beware....oh and they come from Matfield,Kent with some correspondence going to Ipswich
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