Help re web based VM email account

C_Ronaldo

I have a problem with my virgin media email account, i can send emails from it to my yahoo account but i cant reply to the emails i have sent to my yahoo account,

thnaks for your help

JonnyThunder

So is it...

(a) you can send emails TO the account, but you can't send emails FROM the account

or

(b) you can send emails TO the account and can send NEW emails from the account, but cannot reply?

Also, is this using a web-based email client or outlook / outlook express or another local client?

C_Ronaldo

i should have explained it better shouldnt i,

i can send emails from my VM account to my yahoo account

but i cant send emails to my VM email account

its a web based account ie i login via virginmedia.com

JonnyThunder

Ok. So when you send emails TO your VM account, at exactly what point does it fail? What messages or returned emails do you see??

C_Ronaldo

I get the delivery status notification (failure) from postmaster at blueyonder

JonnyThunder

OK, two more questions.

1. What is the reason for the delivery failure - it will usually say "delivery failure - Address not found on host" or something similar.

2. If you send an email from somewhere completely outside of this problem (a friends PC) to your VM address, does it still happen. Or is it only when you REPLY to an email FROM this address? If so, you may need to check the return address in the email headers.

C_Ronaldo

this is the email i get when i try and reply to the email


[URL="[URL=http://img266.imageshack.us/my.php?image=emailgis1.png][IMG]http://img266.imageshack.us/img266/6010/emailgis1.th.png[/IMG][/URL]"][/url]

JonnyThunder

OK, it's like this. If you're using a local client to send the email from the Yahoo account and you can't reply to that email without getting a failure, then the reply address is likely wrong. Do you use Outlook Express or a similar client for sending your emails, or do you do it all through a webpage?

Im a bit confused though, because you've mentioned a 'VM' account which I presume is virgin media. You also mentioned your yahoo account, but the error page you attached shows a BlueYonder address!

C_Ronaldo

Its all done by logging in via virginmedia.com,

the yahoo account was what i was using to test the address, making sure it would work, i dont know why its a blueyonder email address, thats what the lady on the phone told me to set it up as, might be because we used to have a blueyonder address,