Son's Xbox account hacked - used my Paypal fraudulantly

bigsteve

Hello,

I was wondering whether anyone could advise me.

After getting a Paypal e-mail confirming a purchase from Microsoft that I knew I had not made. I went to Paypal and removed my credit card and replaced it with my Debit Card.

At that time I thought that my son may have jumped on my Playbook and ordered a game or something.

Sadly I got another e-mail confirming another purchase, with my newly replaced Debit card.

I have now worked out what happened...
Many moons ago when my son got his XBOX I must have ordered some MS Points for him.

It appears that the Paypal details must have been retained on his MS XBOX Account. His account seems to have been nobbled and my Paypal stuff has been used to make 2 purchases.

The 2nd payment happened on the 12th just before 10am.
Soon afterwards I removed my Debit card details from Paypal.

I spoke to my bank and requested a new Debit Card, hoping that the 2nd purchase would not 'hit' my account, but it has today, just as the first one hit my Credit Card Account.

I've queried both transactions with Paypal and said to my Bank and CC company that these transactions are fraudulant.

Does anyone have any experience of anything like this and might know what the outcome might be? Do you think that I have any chance of retrieiving my money I have lost?

Ironically I was closing my CC Account before the first fraudulant entry appeared...

Any helpful comments would be appreciated

DevCoder

Are you sure its not your son buying things on the xbox account?

DCFC79

To prevent this happening again in the future you can buy the ponits via the xbox, you can buy the points online.

bigsteve

Thanks for the above two replies.

Yes I am certain my son did not buy it.

I think the problem was that I used his Xbox account to purchase something in the past and the Xbox account retained the Paypal details...

dalesrider

bigsteve wrote: »

It appears that the Paypal details must have been retained on his MS XBOX Account. His account seems to have been nobbled and my Paypal stuff has been used to make 2 purchases.

I've queried both transactions with Paypal and said to my Bank and CC company that these transactions are fraudulant.

Does anyone have any experience of anything like this and might know what the outcome might be?
Any helpful comments would be appreciated

Ring x-box. Tell them so they can lock the account down. Xbox do refund fraudlent transactions.
Dispute the transactions via paypal. As they are who has been debited.

bigsteve wrote: »

I spoke to my bank and requested a new Debit Card, hoping that the 2nd purchase would not 'hit' my account, but it has today, just as the first one hit my Credit Card Account.

Sorry to say, but doing that was a total waste of time. No way can these people get your card details.
So stopping them has only caused you inconvience.
In fact they do not even have your paypal account details.
it is simply your sons x box account that has been compromised?
If the payment had hit you paypal account then it was already authorised on your bank account. As such the only people who could have stopped it debiting was paypal.

If you can't get anywhere with either x-box or paypal your bank could take it on as fraud.

Can your son still get into this account? If yes. Then odds on he has done something. Could be a renewall of a game he plays.
How much were the debits.

Blackpool_Saver

yes, I think it's the son also, I know mine has done all this kind of stuff lol

[Deleted User]

Log into https://billing.microsoft.com with the credentials that pertain to his Xbox Live gamertag, and go from there. The charges will be listed and tell you exactly what they were for.

garynuman

billbennett wrote: »

Log into https://billing.microsoft.com with the credentials that pertain to his Xbox Live gamertag, and go from there. The charges will be listed and tell you exactly what they were for.

If they are for physical purchases (i.e. not downloadable), there may even be a delivery address!

RichL74

Nope, you cant buy a psychical product off Xbox Live. Its either points or full game downloads.