Can I refuse delivery of something?

marking_bad

Bought something, tried to cancel, it's been despatched. The seller knows I want to return it and has said returns accepted.

It would save me money if I could just say I didn't want it and for the same courier to send it back.

timbo58

if it's ebay it's probably better to accept it and send it back by some tracked means after agreeing this with the seller.

Crowqueen

Depends of course on the value. If it was cheap and tracking would eat up any excess then I would let it go back to the seller.

However, as long as the seller is trustworthy, you don't have a problem, BUT if the seller goes back on their agreement then you would not have any details with which to get a refund.

marking_bad

Couldn't I get details from the courier as something like "returned to sender".

It would be a hassle, but it's argos on ebay, so assume I can trust them....

Crowqueen

Those sort of details won't stand up to eBay investigation, unfortunately. They have to see proof of delivery.

Did Argos tell you to refuse delivery?

I'm torn between assuming it's OK and telling you to tread carefully. Ironically, I think I would trust individuals and smaller independent sites better than a big national chain. I returned some faulty ink to Rubberfrog (non-eBay) last year and only had to get a freepost address from them, and I have to say I didn't think twice about just popping it in the postbox without tracking. However, when it comes to eBay I'm a bit more 'err on the side of caution'.

Do Argos have a direct customer service number you can phone?

techspec

If you refuse - then it won't show as delivered - so you would surely win?

I would never do it though, expecially to a private or small seller. Refused items have a habit of disappearing - and some couriers charge the sender again.

But i suppose argos can handle it.

the_lunatic_is_in_my_head

eBay doesn't consider refusing delivery to be a "good faith dispute" so normally not advisable.

As it's Argos (who should be trustworthy) you should just need to inform them of your intention to cancel via email and ask them to refund you in full within 30 days. In this case I'd just refuse delivery and call Argos if they don't refund as requested.

Ralph-y

If its Argos then they have to accept returns under the distance selling act , including postage both ways ............ unless I am missing some thing here ?

dktreesea

How about accepting it then putting it on Ebay yourself to sell?

Crowqueen

Ralph-y wrote: »

If its Argos then they have to accept returns under the distance selling act , including postage both ways ............ unless I am missing some thing here ?

Yes, but big companies have come under scrutiny by Trading Standards because they often are very sticky about it. Just because they have to, doesn't mean they will cross all the t's and dot all the i's. A lot of companies make DSR returns very painful if you don't jump through all the hoops they put in your way.

@DK - yes, but the buyer is entitled to a return here, and they may not either want to sell or have the time to do so. That's a very last resort (or in the case that a private seller will not accept a change-of-mind return because they don't have to), not something I would want to be advising in the first instance.

shaun_from_Africa

Ralph-y wrote: »

If its Argos then they have to accept returns under the distance selling act , including postage both ways ............ unless I am missing some thing here ?

Return postage may have to be paid by the purchaser if this is stated in the sellers T&C's and was readable by them before purchasing the goods.
It is only if the buyer is not advised of this that the seller is responsible for return costs.