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Awful hotel
Counting_Pennies_2
Posts: 3,979 Forumite
My husband spent a lot of money treating me to a surprise weekend away.
We took our baby with us, so my husband was looking to get a nice room as we would be spending more time in it in the evenings as we would need to put our son to bed. He spent £115 per night on this hotel room, which for us is a huge sum of money, normally we can only afford B&B.
Unfortunately the surprise was on us both as we ended up staying in a Fawlty Towers equivalent.
The room was worse than any £20 per person per night B&B we have stayed in. The pipes clonked throughout the night, so loud it would wake you up. The bed linen was so worn I could feel the holes waiting to appear in it and it was so bobbly that it was awful to sleep in.
We complained to the 'proprietor' about so many things, including the fact my pillow had blood on it, the side lamps weren't working, the tv also didn't work, it just fuzzed. The bathroom was dated with mould at the windows. Basically to cut a long story short (as the list is endless) the hotel didn't provide what I would view as adequate service for such an amount of money.
The proprietor basically wasn't budging, he said he corrected the major issues (i.e. lamp and pillow (no apology though, blamed housekeeping)) although disagreed with the tv said it was fine!! When pressed that it wasn't value for money and wanted him to act on this he then went on that he was due a heart bypass op, whether that is true or a sick way of getting someone to stop having a go at him, I am livid at this poor service.
My husband paid in advance, as you do nowadays booking on line, so couldn't withhold any money as it was already taken.
Interestingly at breakfast this morning (if you can call it that!) every guest was complaining and getting no where!
From a recommendation on another board I am aiming to write about my experience on as many vent boards as I can specially for hotels to stop any other poor person experiencing the same as we did, so if you know of any websites for venting about poor hotels, please let me know.
The name of the hotel - The Blythe hotel, Southwold, Suffolk
We took our baby with us, so my husband was looking to get a nice room as we would be spending more time in it in the evenings as we would need to put our son to bed. He spent £115 per night on this hotel room, which for us is a huge sum of money, normally we can only afford B&B.
Unfortunately the surprise was on us both as we ended up staying in a Fawlty Towers equivalent.
The room was worse than any £20 per person per night B&B we have stayed in. The pipes clonked throughout the night, so loud it would wake you up. The bed linen was so worn I could feel the holes waiting to appear in it and it was so bobbly that it was awful to sleep in.
We complained to the 'proprietor' about so many things, including the fact my pillow had blood on it, the side lamps weren't working, the tv also didn't work, it just fuzzed. The bathroom was dated with mould at the windows. Basically to cut a long story short (as the list is endless) the hotel didn't provide what I would view as adequate service for such an amount of money.
The proprietor basically wasn't budging, he said he corrected the major issues (i.e. lamp and pillow (no apology though, blamed housekeeping)) although disagreed with the tv said it was fine!! When pressed that it wasn't value for money and wanted him to act on this he then went on that he was due a heart bypass op, whether that is true or a sick way of getting someone to stop having a go at him, I am livid at this poor service.
My husband paid in advance, as you do nowadays booking on line, so couldn't withhold any money as it was already taken.
Interestingly at breakfast this morning (if you can call it that!) every guest was complaining and getting no where!
From a recommendation on another board I am aiming to write about my experience on as many vent boards as I can specially for hotels to stop any other poor person experiencing the same as we did, so if you know of any websites for venting about poor hotels, please let me know.
The name of the hotel - The Blythe hotel, Southwold, Suffolk
0
Comments
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Contact Trading Standards
"This site is addictive!"
Wooligan 2 squares for smoky - 3 squares for HTA
Preemie hats - 2.0 -
What about having a word with your credit card provider? Depends of course how far in advance he booked.
Re the websites, https://www.tripadvisor.com is one that I use for hotel reviews.0 -
try https://www.clik2complaints.co.uk and get it off your chest lol.0
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Also complain to the company you booked through, if they value their reputation they should look into the hotel.0
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