Freedom Prepaid MasterCard [TEXT DELETED BY FORUM TEAM]

superman999

Hello,

I ordered a Prepaid Mastercard with Freedom Prepaid MasterCard (a White Eagle brand): easy, and quick to receive the card!

BUT once I loaded GBP 500 by wire transfer, the company remained silent and NEVER credited my account !!

Customer service is never answering my requests, by Phone they always say that they need a few hours to check if they have received the money, BUT after more than one month, it cannot be true!

THIS COMPANY IS A [Text removed by MSE Forum Team]

I will now fill in a Formal Complain with the FSA and also contact MasterCard to inform them that their partner is a [Text removed by MSE Forum Team].

AVOID THEM

wealdroam

Superman, why are you spamming the forum?

You have now posted exactly the same thing four times.

SnowTiger

wealdroam wrote: »

Superman, why are you spamming the forum?

You have now posted exactly the same thing four times.

Because he's lost £500 and is angry?

Dunno why he chose this particular card, though. There are others that are free to top up and use.

stephane_2

I doubt you'll ever see your money again.....

sfax

I often test out new companies i've never heard of by sending them £500 to see if they can be trusted with it

grumbler

superman999 wrote: »

...
I will now fill in a Formal Complain with the FSA...

Q: I'm not happy with the service. How do I make a complaint?

• We hope that you never have to complain about our products or services, however we accept that on some occasions things can go wrong. Where we're at fault, we want to put things right as quickly as possible, and will apologise to you. If you are unhappy with our products or services for any reason, you should tell us so that we can investigate your concerns. You can tell us: by telephone on 0207-147-1603; fax on 01628 534 535; email at [EMAIL="customerservice@freedom-card.co.uk"]customerservice@freedom-card.co.uk[/EMAIL] or by writing to Customer Services at Freedom Eagle Cash Card PO Box 1294, Loudwater, High Wycombe, Bucks HP10 9TG.
  
  In most cases, we hope to resolve any problems within 24 hours. In some cases, we understand that it's not possible to resolve a problem in that timeframe, and in those cases we will write to you within 5 days of receiving your complaint to acknowledge your concerns, and will provide you with details of our complaints procedure. If you remain unhappy after your complaint has progressed through our complaints procedure, you may be able to refer your complaint to the Financial Ombudsman Service. The Financial Ombudsman Service is an independent and impartial service that looks to settle individual disputes between businesses providing financial services and their customers - this is free for customers. You can contact the Financial Ombudsman Service by telephoning 0845 080 1800.

http://www.freedom-card.co.uk/faqs/

[Deleted User]

There load system is down for some reason, see below:

Card Services
Important Notice:

Dear Freedom Customer,

As you may be aware we have been unable to load payments onto cards continuously since Tuesday 11th December 2012.

This critical service issue is a direct result of the Card Issuer ‘Transact Network Limited’ taking action to withdraw loading services for the
Freedom Prepaid MasterCard.

The entire Freedom Team has been working to try and resolve this situation for the last 10 days without success.

We are aware that many of you need urgent access to pending funds and to be able to load money onto your card. Unfortunately this
issue is now completely out of our control, however it has been escalated to both MasterCard and the Financial Services Commission.

Your funds are safe and are held within a NatWest account, controlled by the Card Issuer ‘Transact Network Limited’.

Due to the high volume of calls and emails we apologise if there is a delay in replying to you. We would suggest that you also copy in
the following people when contacting us to ensure you receive the quickest reply:

Freedom Card
customerservice@freedom-card.co.uk

Card Issuer – Transact Network Limited
cardcomplaints@transactnetwork.com

FSC – Financial Services Commission
info@fsc.gi

If this issue is resolved we will of course communicate this to you immediately. We sincerely apologise for the disruption to services
and issues this may be causing you.

The Freedom Customer Services Team

I've had one of these cards for over a year and after a couple months of opening the account they changed the payment details and almost years worth of payments onto the card seemingly disappeared but took a couple months to trace and get placed back onto my account.

Now this load issue.

Very strange...

System

See the link below:
http://www.fsc.gi/firms/prepaidcards.htm

Next time check your cards are regulated/based in the UK!

cooltt

sfax wrote: »

I often test out new companies i've never heard of by sending them £500 to see if they can be trusted with it

Hahahahaha me too!

SammenForLivet2

Here is an update from them:
Problems with card loading
Dear Freedom MasterCard Customer

We sincerely regret to advise you that the issuer of The Freedom Prepaid MasterCard – Transact Networks Ltd (TNL) has suspended all Freedom MasterCard loads

We completely understand the impacts and extreme distress this may be causing you and we have and will continue to try to resolve this situation as soon as possible – we are in constant communications with both TNL and the Gibraltar FSC

The issuer Transact Networks Ltd can be contacted directly on telephone number/s – It is the issuer that is holding your money

Main Telephone number/s 00350 200 038 15 / 00350 2000 3813/ 00350 2000 3840/0035 2000 3800

Email address[EMAIL="//compliance@transactnetwork.com"] compliance@transactnetwork.com [/EMAIL]or [EMAIL="//tnl@transactnetwork.com"]tnl@transactnetwork.com [/EMAIL]

If the issue cannot be resolved then the most likely outcome will be that your funds are returned to where they were sent from. We appreciate this may not help you immediately

Your money is being held by Transact Networks Ltd in a Nat West Bank account controlled by Transact Networks Ltd in Gibraltar

The Nat West Bank Details are:

PO Box 707, National Westminster House, 57 Line Wall Road, Gibraltar, Phone: 00350 2007 7737

• Account Name: Transact Network Limited

• Account Number: 39068640

• Sort Code: 60-95-44

• Payment Reference – Quote Transact Networks Ltd – Freedom MasterCard Prepaid Card

Or you can also escalate this to the FSC (Financial Services Commission) by calling +350 200 402 83 or emailing[EMAIL="//info@fsc.gi"] info@fsc.gi[/EMAIL].- or to specifically make a complaint email: [EMAIL="//conaffairs@gibtelecom.net"]conaffairs@gibtelecom.net [/EMAIL]or web site http://www.fsc.gi/aboutus/directory.asp

We will of course continue to support contact from customers and will provide an update to the situation as soon as it becomes available.

Transact Networks Ltd http://www.transactnetwork.com/aboutus.php
Gibraltar Head Office
Transact Network
Victoria House, Suite 11
26 Main Street
Gibraltar

Tel: +350 200 038 00
Fax: +350 200 599 78

Hope this helps (with contact numbers).

dotty2101

I have used one of these cards since June 2011 and apart from some companies not accepting them had no real problems until I paid £70 onto my card on the 10th of December 2012 at my local post office. This amount eventually appeared on my card on othe 10th of January 2013 as there was only a small amount of money on my card it was unusable all over the xmas period and my £70 was held in Limbo as a low paid pensioner this was catastrophic for me. I had ordered food for my animals and myself online from Asda and I had sent small amounts to charities I support all were returned unpaid. I have sent emails to Freedom Transact and FSC and I have tried to phone Freedom, they have changed the contact number to that of Transact on their website I get fobbed off from them when I ask if I can now safely load money onto my card they tell me to contact Freedom I have tried and after answering all the relevant security questions I get cut off as if the number does not exist. I would like to claim compensation of some kind and know what is now happening it would seem it only affected people like me who cannot afford to keep money om the card all the time. does anyone know whats is happening the site message has not been updated since December and I have not had an answer to my emails since then either