Gas Usage

mrkenneth

E.ON_Company_Representative:_Malc wrote: »

Hi mrkenneth

Just a quick heads up. If you register with our website, you can use the Real Time Billing facility to keep an eye on your account.

All you need to do is enter up to date meter readings. We'll show you the current balance based on these readings.

Provided this is done outside the billing window (14 days either side of the billing date for quarterly customers), you'll not receive a bill to the entered readings unless you specifically ask for one.

Readings entered inside the billing window automatically issue a bill if one hasn't already been sent.

Hope this helps you keep an eye on your account mrkenneth. Let me know if you need any more advice or if I can help further as happy to do so.

Malc

Hi Malc,

How do I found out when I am due a bill? I registered online and am due to make my first direct debit payment on January 1st and online it says I am billed quarterly. I was going to enter my meter readings into the site on wednesday as have been there a month then but should I not be doing this?
Also I was told by your representative on the phone that I would receive a £10 discount on my bill when I registered online. Is this still the case as havent received anything confirming this.

Kind Regards
Kenny

Former_E.ON_Company_Representative:_Malc

Hi Kenny

You can see the date of the next bill online by logging in and clicking on 'meter readings' from the left hand menu. The next bill date is on the right hand side near the top of the page.

It's fine to enter meter readings next Wednesday.

If you've selected one of our new tariffs, there are a number of rewards that you may be eligible for.

One reward is for managing your account online. This is £10 per year and is paid throughout the year.

There are other rewards available for taking both fuels and for staying with us for up to 3 years. Full details will be in your welcome pack.

Hope this helps Kenny. Give me a shout if you need any more info as happy to help.

Malc