Incorrect Ticket Prices On Screen

aj9648

Hi

I bought some gig tickets last week from ticketline.co.uk.

They were obviously incorrectly priced - £14 instead of £140. So I took screenshots and paid for the tickets at £14 and this was charged from my credit card. Also had email from them confirming the order at the low price.

Had an email from them to call them as there has been a 'technical issue' and that my card was not correctly debited.....meaning we want our money

What rights do I have to refuse? They will probably cancel my tickets as well if I dont pay up. Any advice?

Jeff_Bridges_hair

Have you recieved the tickets yet?

In all honesty thery will have a disclaimer somehwere stating they cannot be held liable if they have the wrong price on their website - to save them from losing this much money.

I think the only choice you have is to pay up or get them to refund what you have paid already.

Someone who is wide awake will probably tell you it better or more correct. I just like writing words on the screen

agrinnall

The choices given to you by JBH are as correct as they need to be. You even say yourself that the prices were obviously wrong, so it should have come as no surprise that the ticket seller has also noticed and has taken action. You could have been lucky and got the tickets at the wrong price, but as that hasn't happened you now have to decide if it's worth paying the full price for them or not.

bris

Offer and acceptance, the system can only process your offer as thats what it does atomically, it takes a human to accept it. In this case when it got to the human stage your offer was rejected, so no contract and no tickets.

InsideInsurance

Also depends on the wording of the Terms and Conditions, it may well state the contract isnt formed until the tickets are dispatched which allows them the window to spot the error and reverse the transaction.

shocky_2

Well drafted T&Cs state that there is only a contract when the company despatch the goods, not on the basis of an email confirmation. The company could also rely on the common law doctrine of mistake.

In short you will have to pay up or ask for a refund.