Northern rock loan over £25,000

Chrisb80

cramg wrote: »

I've been following this thread with interest.
We took out an unsecured loan, £30K in 2007 with Northern Rock.

Having read the info on the NRAM website about loans over £25K having no issues, we thought no more.

Then, reading through our latest mortgage & loan statement, the bottom of the page displays two paragraphs and states they are extracts from our CCA and we should refer to our CCA for full details regarding the mortgage and loan.........

I think we will write direct to the FOS and bypass NRAM and see where that takes us.

Hi there,

Just to let you know that a few of us are already in the process of doing this. I complained to NRAM and have received their final response letter (which you need in order to progress with the FOS) basically fobbing me off and saying that we have no grounds for complaint.

I then sent everything off to the FOS on the 19th February and have been told that I will receive a response from them within 12 weeks of this date. So I only have a few more weeks to wait and will update my progress on this forum.

Unfortunately you must follow this procedure as otherwise the FOS will not entertain any complaint. The more of us that complain to the FOS the better. Also there are other people on this forum doing some fantastic work getting the media involved too so lets hope things progress soon...

mancpickup

I have just received a call from the FOS adjudicator assigned to my case. He had very interesting news that he could not give any time frames around the case and nor could he send an assesment to NRAM because they have received so many complaints they are to be treated as one. This will give a consistent reply to all.
So looks as though the FoS are turning this into 1 super complaint.

Chrisb80

Hi,

I too had a call from the FOS basically saying the same thing. Sounds like although we have complained individually, they are treating this as one complaint due to the scale and potential severity of the issue. They said that they would keep me posted of progress and although could not comit to any timescales, that he hoped it would be weeks rather than months. Seems pretty positive though and let's wait and see!!!

lennonc1

That's interesting news thanks for sharing!
I thought there would be a lot of complaints with them.
Looks as though nram will be getting into trouble soon!! About blooming time!

Chrisb80

I was on the phone to him for about 20mins or so and he seemed genuinely interested. He also said that he had seen the UKAR statement confirming that they had set aside additional reserves for over £25k CCA loans. And although he couldn't really comment too much (calls being recorded I guess and decision not made) he did let slip that he wasn't overly impressed with the final response letter that I had received from NRAM. Lets hope we get an update soon....

lennonc1

Good stuff, check out our website www nramactiongroup org uk
Sign up as the more we have then more we can do.
I have also stated in my complaint to fos that this group has been formed and have gathered great numbers in our first week or two.

tinystar2001

Great news! It sounds like things are finally gathering momentum....

thebugmills

I have sent a letter to NRAM must be about 10 weeks ago now had 2 letters saying the same thing, that they have 8 weeks blah blah blah - but not formal response. I now also want to write to the FOS is there a templete I can use as a foundation to my complaint? Also it will be usefuk if we are all singign from the same hymn sheet as so to speak.

Cheers

IainHL

thebugmills wrote: »

I have sent a letter to NRAM must be about 10 weeks ago now had 2 letters saying the same thing, that they have 8 weeks blah blah blah - but not formal response. I now also want to write to the FOS is there a templete I can use as a foundation to my complaint? Also it will be usefuk if we are all singign from the same hymn sheet as so to speak.

Cheers

Presuming you are in the situation of having an unsecured loan over £25,000 I would take a look at FizzyFish's FOS complaint in post #303.

e.scrooge

Sent complaint to NRAM 14th January. Received letter from them yesterday saying they can't provide me with a response yet and asking for more time. Have today posted a ccomplaint to the FOS.