nPower

Shoestring

I pay £47 a month for gas and electricity (am single with 2-bed semi). So was surprised when I was refunded £200 recently from nPower. Then when logging onto my account, discovered they wanted to raise my Direct Debit to £61/month.

I rang to ask why, when I was obviously not even using an average of £47-worth and was told the new figure was computer-generated and did not take into account any refund I may have had.

I was then able to arrange that my DD would not increase.

So my advice is: check your account regularly online and ring them if you're not in agreement with any new charges.

If you're interested how I keep my usage so low, it's because I eat mainly raw food, set the heating to a low but adequate temperature, and in the evenings, snuggle up on the sofa with a microwave-heated bag and covered with a duvet. Heavenly!

undaunted

Obviously they have one of those new and very clever computers that thinks entirely for itself rather than doing exactly what somebody programmed it to do!

plane_boy2000

I have a similar issue with nPower. They have estimated my gas use for the next 12 months at slightly over twice what I have used in the last 12 months......

I wonder what they know that I don't?

25.6_Pre-contract_oblig

For more on plane_boy2000's point see

Ridiculously expensive and unexplained NPower Bill
https://forums.moneysavingexpert.com/discussion/4337165

See Post #10, #15, #18 and Post #20

25.6_Pre-contract_oblig

chris1973

I pay £47 a month for gas and electricity (am single with 2-bed semi). So was surprised when I was refunded £200 recently from nPower. Then when logging onto my account, discovered they wanted to raise my Direct Debit to £61/month.

Just bear in mind that Npower increased their prices on 26th November, so unless you are on a fixed tariff, your bills are unlikely to be exactly the same as they were last year.

Although the increase probably wouldn't use the £200 credit which you accrued on your current DD its still worth keeping an eye on as I doubt that it will be the only rise they inflict on us this winter.

We don't want you back here next year saying that Npower want the £200 back from you because you have been underpaying your usage!

They have estimated my gas use for the next 12 months at slightly over twice what I have used in the last 12 months......

I wonder what they know that I don't?

They are enjoying the interest free loan which you and millions of others are giving them