scottish hydro rates to high

kerrann

Im looking for help and advice. I am new to money saving expert and upon looking at threads for rates etc i had a feeling mine were to high. I really dont understand anything to do with meters, tariffs, rates etc. so any help and advice would be needed please.

this is what my meter reads

DISP
C - 15.09
D - 12.12.12
E - ACCEPTED 0.7211
F - CHARGE WEEK 0.00
Y- TOTAL 19892.84 kwh
Z - 45858.78
H - 19892.85 rate 1
I - 19.32 pence kwh rate 1
J - 00000.00 rate 2
K -00000.00 RATE 3
L - 00000.00 rate 3
M - 00000.00 rate 3
N - 45858.78 rate 4
O - 10.12 rate 4
P - 00000.00 rate 5
Q - 0.00 rate 5
R - 20.00 e.c
S - debt 0.00
T - debt week 0.00

2 bedroom house, 4 storage heaters. 1 only used. no gas. i can easily put £50 a week in and its always draining the credit.

I have been in touch with scottish hydro they said im permenantly stuck on a high rate maybe through a fault with the meter installed, and someone is coming out this friday to sort it but what i would like to know, is that if i am due back any money for over 10 yrs on stuck on just a high rate, how do i go about it? Are the fast at sorting it out, or will i have a fight on my hands.

thank u for taking the time to help a confused female out xx

macman

How do you know the meter has been stuck for over 10 years? That's impossible to know without looking at the meter readings.
If the meter is faulty they will replace it and your usage will have to be estimated on each E7 register. You would then be credited accordingly.
Have you not changed supplier in 10 years though?

kerrann

10 years is how long ive been in the property and 10 years is when they installed a pay as you go meter. And i know it has been stuck on high rate as scottish hydro told me that today xx

kerrann

something about a signal being sent to the metre to activate low rates?? does not work therefor its a constant high rate xx

macman

It's teleswitched (or not, in your case).

kerrann

so is that their fault when they installed the key meter for me when i moved in here xx

kerrann

will that be the engineers fault who came out to install it? or the company's fault for not picking up on this? xx

macman

Or even yours for not noticing you were not being charged any lower rate units?
Either way, it's the supplier's job to sort it out and credit accordingly.
When credits are estimated in such cases, the customer invariably comes out ahead.

kerrann

i have storage heaters ive always put the high bills down to that, yes i know, im silly. xx

chris1973

So your storage heater circuit can't have been working then?. Usually the distribution board (fusebox) feeding the Storage heaters is also switched by a contactor connected to the same Teleswitch, if the Teleswitch wasn't working / wasn't being remotely switched, then circuit would not be energised, and the Storage Heaters, and possibly one immersion heater element would not work.

How did you fail to notice no heating for 10 years?

So yes, any domestic electricity used during your overnight E7 period would still be charged at the normal daytime rate, but it would be unlikely to contain any high usage from the Storage Heaters.


When you do get it sorted out i'd be very careful about how much electricity you use during the Peak Daytime Period

H - 19892.85 rate 1
I - 19.32 pence kwh rate 1

Like me, you are on an extremely high daytime peak rate of nearly 20p per kw/h so once your E7 is returned, i'd make sure that you use any high consumption appliances such as Washing Machines and Dryers and set the immersion heater to come on during the night, and avoid using any portable electric heating outside of the E7 period.

kerrann

chris1973 wrote: »

So your storage heater circuit can't have been working then?. Usually the distribution board (fusebox) feeding the Storage heaters is also switched by a contactor connected to the same Teleswitch, if the Teleswitch wasn't working / wasn't being remotely switched, then circuit would not be energised, and the Storage Heaters, and possibly one immersion heater element would not work.

How did you fail to notice no heating for 10 years?

So yes, any domestic electricity used during your overnight E7 period would still be charged at the normal daytime rate, but it would be unlikely to contain any high usage from the Storage Heaters.

I do have heating though? they said my storage heaters are connected up to the highside, and my low rate side has not been working, for whatever reason i dont know, and no signal to switch to low rate times, so im on constant high rates. im just going by what they told me on the phone, they said signal is not being received and something about i only have 1 supply number when i should have 2? ( i dont understand this either), will find out tomorrow when engineer comes and i will know properly. i only found all this out as i was trying to leave them as a competitor was offering me a saving of £400 plus a year, so then i started to ask questions as to why it was so high, you do have to excuse me though because i genuinely have no idea about the ins and outs of all of the above, im not very good at understanding how it should or shouldnt be, it confuses me alot xx