Buyer is claiming new item is not working after two weeks, demands refund.

montymud

I honestly think when you get it back you will find the serial number on the box does not match the one on the camera. Seems a bit dodgy that he bought it as a 'gift' then opened it himself

Crowqueen

montymud wrote: »

I honestly think when you get it back you will find the serial number on the box does not match the one on the camera. Seems a bit dodgy that he bought it as a 'gift' then opened it himself

I opened my mother's gift to check it was OK.

I had a problem a few years ago with a sealed box of crockery I bought offline from Roseby's - one mug was broken - so I now tend to check.

I might not open a box of electronics but just using that as a basis to refuse a return is pretty much illegal anyway.

montymud

I didn't suggest refusing the return, I knwo you have to allow your buyer to return the goods, just saying that I think it will be a used camera that wings its way back to the seller. Incidentally I also open breakables if they are gifts, can't be too careful!

peter_the_piper

Entertainer wrote: »

Thanks guys. I've offered him a refund. He has told me he has sent the item and wants me to pay an extra £6 postage.

In his first message he also said he was buying it as a gift and "I know exactly how this item should work as I have one myself and that's the reason I purchased it."

Which is sounding yet more alarm bells. Given that I've reiterated to him that there was an unbroken factory seal tab on the box (which he could obviously see) you would think that would surprise him as well and cause him to doubt the position he's taking up, because it would mean

either:

a) Someone has opened the box during delivery and used it or replaced it with another item.

or

b) A well known camera company is putting secondhand items in new boxes, sealing them in the factory and then selling them.

I hope the email was through ebay as if the camera is "old" and not the one sent then they could easily have swopped it, I would assume ebay would take this admission into account.

Froggitt

IMHO report them for fraud if they try to return a camera that wasnt yours. And tell them that youve contacted the local plod.

peter_the_piper

Froggitt wrote: »

IMHO report them for fraud if they try to return a camera that wasnt yours. And tell them that youve contacted the local plod.

Did it turn up?

BertieUK

What I have done in the past is 'if customer complains as yours did'

My comment would be to offer him a full money return on the item and I would not even go down the road that he pays the return postage, just take it on the chin and move ahead.

Only my opinion that is.... Happy Christmas with respect to you.

centretap

BertieUK wrote: »

What I have done in the past is 'if customer complains as yours did'

My comment would be to offer him a full money return on the item and I would not even go down the road that he pays the return postage, just take it on the chin and move ahead.

Only my opinion that is.... Happy Christmas with respect to you.

I've done that for low value items and didn't bother asking the buyer to return.

However I certainly wouldn't be refunding £50 for a sealed in box new item that the customer claims has worn buttons without checking the returned item. In this case checking serial number matches box if possible.

BertieUK

centretap wrote: »

I've done that for low value items and didn't bother asking the buyer to return.

However I certainly wouldn't be refunding £50 for a sealed in box new item that the customer claims has worn buttons without checking the returned item. In this case checking serial number matches box if possible.

Just to clarify the point of...

My comment would be to offer him a full money return on the item... what I did not say, in my haste, was that I would offer him a full refund on the item if returned in the same condition that it was when despatched.

Regards...