Front Door

Hullaballou

I bought a new wooden front door 5 years ago and treated it exactly as manufacturers instructions before installation. I have just had to cut out and replace one panel which was going rotten due I think to the poor method of manufacturing & material used, but this is only a temporary fix and I really need a new door.
I am about to talk to the retailer (large chain) I bought it from for some recompense as I do not consider the material the door is made from as "fit for purpose".
I am not looking for a full refund as I have had 5 years use from it but I am thinking of asking for 2/3 refund against the cost of a new door from them on the basis that the door should have a life expectancy of (say)15 years.
Is this a reasonable request or are there other ways of looking at this?

phill99

You'll be lucky. How do they know that you have treated it properly? It's you word against theirs. And if I was the manager of the store you bought it from I'd be telling you politely where to get off.

leveller2911

Hullaballou wrote: »

I bought a new wooden front door 5 years ago and treated it exactly as manufacturers instructions before installation. I have just had to cut out and replace one panel which was going rotten due I think to the poor method of manufacturing & material used, but this is only a temporary fix and I really need a new door.


Did the door come with a warranty/guarantee when you bought it?.Many doors have a 10yr or 15yr warranty against rot but the problem is you have carried out alterations to the door by way of repair which will probably void the warranty(if it had one).

You should have contacted them regarding the rot as soon as you spotted it and not replaced the rotten panel.

Not sure you have a leg to stand on TBH but worth a phone call to clarify.